Seneca Stowe
Lincolnton
Summary
Personable and skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
16
16
years of professional experience
Work History
Senior Account Resolution Representative
Wells Fargo
Charlotte
05.2022 - Current
- Performed administrative tasks such as filing documents and updating records.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met monthly performance goals set by management team members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Ensured compliance with federal and state collections laws and regulations.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Ambassador
Amazon
Charlotte
12.2020 - 04.2022
- Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
- Maintained professionality and efficiency while working closely with leadership.
- Achieved sales goals by implementing targeted selling strategies.
- Provided accurate and detailed descriptions of services, facility features and hours of operation.
Warehouse Associate
Medline Industries
Lincolnton
01.2017 - 09.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Established and maintained good relations with customers, vendors and transport companies.
Shift Leader
KFC
Lincolnton
06.2009 - 02.2017
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift-based inventory receiving, auditing and restocking.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2009
Some College (No Degree) - Medical Administration
Gaston College
Dallas, NCSkills
- Advertising Agency Collaboration
- Customer service
- Employee training
- Multitasking
- Account management
- Verbal and Written Communication
- Ease with Computers and Technology
- Research and Analytical Skills
Timeline
Senior Account Resolution Representative
Wells Fargo
05.2022 - Current
Ambassador
Amazon
12.2020 - 04.2022
Warehouse Associate
Medline Industries
01.2017 - 09.2019
Shift Leader
KFC
06.2009 - 02.2017
High School Diploma -
Lincolnton High School
Some College (No Degree) - Medical Administration
Gaston College
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