Sendi Sandoval
Charlotte
Summary
Detail-oriented individual with a proven track record in customer relationship management and guest services. Skilled in addressing complaints and enhancing service delivery, aiming to improve patient satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Ambassador
Atrium Health Pineville
Charlotte
09.2025 - Current
- Performed quality rounds for more than 60 patients each day and assessed the cleaning team's effectiveness based on patient feedback.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience.
- Documented patient feedback to improve service delivery processes.
Guest Service Representative
Iveys
Charlotte
01.2024 - 08.2025
- Managed check-in and check-out processes to ensure smooth guest experience.
- Handled guest complaints and resolved issues promptly and professionally.
- Processed payments and maintained accurate financial records for transactions.
Guest Service Representative
Sheraton Airport Hotel
Charlotte
12.2020 - 12.2023
- Assisted in reviewing and submitting invoices for 3rd parties, outside vendors, petty cash ect.
- Met targeted goals in customer service, net promoter ,Elite memebr experience.
- Created airline reservations for the month and set up direct billing accounts for American Airline crew members and distress passengers.
Guest Service Representative
Hyatt Centric
Charlotte
01.2015 - 11.2020
- Synchronized with sales department on upcoming guest room blocks to insure routing and master accounts were set up accuratley.
- Resolved credit card chargeback cases and addressed 3rd party VCC overcharge disputes.
- Handled guest complaints and resolved issues promptly and professionally.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC06-2014
Skills
- Patient feedback documentation
- Quality improvement initiatives
- Patient experience enhancement
- Customer relationship management
- Bilingual customer support
Languages
Spanish
Native/ Bilingual
Timeline
Patient Ambassador
Atrium Health Pineville
09.2025 - Current
Guest Service Representative
Iveys
01.2024 - 08.2025
Guest Service Representative
Sheraton Airport Hotel
12.2020 - 12.2023
Guest Service Representative
Hyatt Centric
01.2015 - 11.2020
High School Diploma -
Central Piedmont Community College