Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Semaj Williams

Charlotte

Summary

Resourceful and driven professional with a strong background in customer service, logistics coordination, and administrative support. Skilled in handling client inquiries, resolving issues efficiently, and supporting cross-functional operations. Experienced in both healthcare and retail sectors, with a proven ability to thrive in dynamic, fast-paced, and remote environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hospitality Specialist (Concierge, Server, Event Support)

Drive Shack / Puttery
Charlotte
08.2019 - Current
  • Handled logistics for events and provided seamless guest experiences.
  • Trained new hires and adapted across multiple roles in a fast-paced service environment.
  • Balanced hospitality with operational support in scheduling, order tracking, and customer coordination.

Shift Manager

Walgreens
Charlotte
09.2022 - 02.2025
  • Supervised daily operations, managed inventory, and trained team members.
  • Supported pharmacy staff with order entry, inventory, and HIPAA-compliant service.
  • Resolved customer complaints and maintained efficient workflow across departments.

Insurance Consumer Analyst I

North Carolina Department of Insurance
Raleigh
05.2022 - 08.2023
  • Promoted from intern to analyst after demonstrating proficiency in resolving consumer complaints and interpreting insurance regulations.
  • Handled sensitive case files, tracked inquiries, and ensured compliance with state guidelines.
  • Collaborated across departments to provide timely support and accurate documentation.

Education

Bachelor of Science - Health Systems Management, Biology

University of North Carolina At Charlotte
Charlotte, NC
08.2025

Associate of Arts -

Wake Tech Community College
Raleigh, NC
05.2023

Skills

  • Customer service and complaint resolution
  • CRM and ticketing systems
  • Order tracking and logistics coordination
  • Inventory management and documentation
  • Microsoft Office Suite
  • Google Workspace
  • Remote collaboration
  • Adaptability
  • Problem-solving
  • Professional communication
  • Multitasking

Certification

  • Legal Aspects of Public Health & Food Safety Certificate
  • Excel for Business Certification (Beginner–Intermediate)
  • NSLS (National Society of Leadership and Success) Inductee

Timeline

Shift Manager

Walgreens
09.2022 - 02.2025

Insurance Consumer Analyst I

North Carolina Department of Insurance
05.2022 - 08.2023

Hospitality Specialist (Concierge, Server, Event Support)

Drive Shack / Puttery
08.2019 - Current

Bachelor of Science - Health Systems Management, Biology

University of North Carolina At Charlotte

Associate of Arts -

Wake Tech Community College

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Semaj Williams