Selena Duqum
Hillsborough
Summary
I am positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in Psychology and proficient in critical thinking and collaboration skills. Committed to making a significant impact through dedication and a proactive approach. This can be seen with my history as a dynamic sales associate with a track record at Petco, excelling in customer service and teamwork. I am bilingual in Arabic and English. I care about problem-solving and attention to detail as seen through my sales targets, which were consistently exceeded. I foster strong relationships, which drive repeat business.
Overview
2
2
years of professional experience
Work History
Sales Associate, Small Animal Specialist
Petco
Chapel Hill, NC
08.2024 - 01.2025
- Assisted customers in selecting appropriate pet products and services.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Processed transactions efficiently using POS system, ensuring accuracy.
- Provided support during inventory management, including restocking shelves and conducting counts.
- Educated customers on pet care best practices and product benefits.
- Collaborated with team members to achieve store goals and improve customer experience.
- Adapted quickly to changing priorities within fast-paced retail environment.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Attended pet care-focused meeting to ensure both customers and the store were receiving up-to-date and the best possible pet care enhancements.
- Cared for all animals before store opening and before closing times, and did hourly check-ins.
- Cared for sick and unwell animals, as well as the healthy ones.
Farm Hand, Cashier
Spring Haven Farm
Chapel Hill, NC
03.2023 - 07.2024
- Assisted with livestock care, including feeding and monitoring health conditions.
- Maintained cleanliness of equipment and work areas to promote safety standards.
- Collaborated with team members to streamline workflow during peak seasons.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Assisted in inventory management by restocking shelves and organizing displays.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS system.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- coordinated and ran events for all ages, including both children and adults.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
- Built relationships with customers to encourage repeat business.
- Oversaw event registration process by collecting and tracking attendee information.
- Tailored event themes and content to resonate with target audiences, achieving high levels of attendee engagement and satisfaction.
Teaching Assistant Volunteer
The Expedition School
Hillsborough, NC
06.2023 - 06.2023
- Assisted educators in preparing instructional materials and classroom resources.
- Supported classroom management by facilitating student engagement and participation.
- Provided individualized assistance to students, enhancing learning outcomes and understanding.
- Adapted lesson plans to meet diverse learning needs and styles of students.
- Coordinated educational activities, ensuring smooth execution and adherence to schedules.
- Collaborated with teachers to assess student progress and provide feedback for improvement.
- Developed positive relationships with students, fostering trust and open communication.
- Organized and maintained classroom supplies, promoting a conducive learning environment
- Ran one-on-one student reading tutoring
- Facilitated student testing/accommodated student testing
- Organized and maintained classroom supplies, promoting a conducive learning environment.
- Actively participated in professional development opportunities such as workshops, conferences, and seminars to stay up-to-date on emerging trends in education.
- Provided targeted support for struggling students, leading to increased confidence and academic success.
- Developed collaborative group projects, fostering a positive classroom environment that promoted teamwork and communication skills.
- Regularly assessed student progress through quizzes, tests, and presentations, providing constructive feedback for continuous improvement.
- Monitored hallways during bathroom breaks and class changes.
- Graded homework, tests and quizzes to keep accurate track of student performance.
- Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
Education
Psychology
North Carolina State University
Raleigh, NC05-2028
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Problem-solving skills
- Bi
- Bilingual [Arabic] and [English]
- Additional language profieceny
- Fast learner
- Attention to detail
Accomplishments
- During Highschool I was the leader/founder of my school's first Mental Health Club
Languages
Arabic
Native or Bilingual
American Sign Language
Professional Working
Timeline
Sales Associate, Small Animal Specialist
Petco
08.2024 - 01.2025
Teaching Assistant Volunteer
The Expedition School
06.2023 - 06.2023
Farm Hand, Cashier
Spring Haven Farm
03.2023 - 07.2024
Psychology
North Carolina State University