Sebastian A Felix Santos
Charlotte
Summary
I currently work at Amazon in stow, where I’m responsible for putting away inventory accurately and solving problems on the floor—like fixing bin issues or helping other associates with item errors. It’s a fast-paced job, so I’ve learned how to stay focused, work efficiently, and think on my feet and i do waterspider, problem solve and now im training for PG so when i get the chance i can get into PA position and know how to get things done. Before that, I worked as a Sales Associate in orlando, florida at Nike, where I helped customers find the right products, answered questions about gear and performance, and made sure the sales floor was organized and stocked. That role really helped me build strong customer service skills, get comfortable with retail operations, and work as part of a team.
Overview
1
1
year of professional experience
Work History
Amazon Tmp Staffing Var Recieving
Amazon
Charlotte, NC
03.2025 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- and additional im getting trained as a PG so i can learn more and one day be PA
- i problem solve and waterspider, and can help on whatever ppl need
Sales Associate
Nike Factory Store
Orlando, Florida
11.2024 - 04.2025
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Gateway Highschool
Kissimmee, FL05-2024
Skills
- Customer service
- Product knowledge
- Collaborative teamwork
- Effective communication
- Active listening
- Communication
- Problem-solving
- Training and development
- fluent in spanish and english and learning french
- Attention to detail
- Good Telephone Etiquette
Timeline
Amazon Tmp Staffing Var Recieving
Amazon
03.2025 - Current
Sales Associate
Nike Factory Store
11.2024 - 04.2025
High School Diploma -
Gateway Highschool