VALERIA ZULUAGA
Burlington
Summary
I am a dedicated professional with a willingness to learn and grow with a company. Have great interpersonal skills, a motivated leader, loyalty, hard worker and very well under stress and in a fast paced environment.
Overview
6
6
years of professional experience
Work History
Account Manager
The Reserves Network
08.2023 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Implemented data-driven approaches for measuring recruitment success, using key metrics to continuously optimize processes.
Sales and Marketing Associate
Graham Personnel Services
01.2023 - 07.2023
- Supported sales staff by providing market trends, account analyses and new product information.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Implemented advertising campaigns and prepared promotional materials.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Worked independently with minimal supervision.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Presented information to customers, peers and management.
Onsite Recruiter Bilingual
Atwork Personnel Svc
10.2021 - 04.2022
- Responsible for planning, organizing, hiring, and scheduling workers to ensure that company's labor requirements and needs are fulfilled, Entering 5 or more applications into the system a day, making sure employees understand the job responsibilities.
Client specialist/ customer
BB&T - Now Truist
12.2018 - 01.2020
- Service 1 - Telephone Banking/ Deliver BB&T’s perfect client needs and client security in their accounts.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Bilingual Recruiter
Graham Personnel Services
04.2022 - 01.2023
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
Education
Certified Golf Teaching Professional
USGTF (United States Golf Teachers Federation)
Ft. Pierce, FLHigh School Diploma -
North Atlantic Regional High School
Colombia, Bogota06.2013
Associate of Science - CYBER SECURITY
Alamance Community College
Graham, NC06.2018
Skills
- Bilingual English and Spanish (Fluent)
- Translation Accuracy
- Verbal and Written Communication
- Inbound and Outbound Calling
Volunteering
Volunteer Experience
Volunteer, Wyndham Championship
August 2019 – August 2023
- Assisted with event coordination, including setup and breakdown of event areas.
- Provided excellent customer service to guests, enhancing their event experience.
- Supported administrative tasks, including registration and ticketing.
- Coordinated with various teams to ensure smooth event operations and adherence to schedule.
- Gained experience in a high-paced, professional sports environment, developing strong organizational and communication skills.
- Standard Bearer ( Walking with Professional Golfers )
Volunteer, Cap Cana Golf
Dominican Republic, 2014 – 2015
- Assisted in the coordination and execution of major golf tournaments, contributing to a seamless event experience.
- Provided on-course support, including managing player registrations and handling inquiries.
- Coordinated with event staff to ensure timely and efficient operations during tournaments.
- Delivered exceptional customer service to players and guests, enhancing their overall experience.
- Gained hands-on experience in a high-profile international sporting event, developing skills in event management and teamwork.
Timeline
Account Manager
The Reserves Network
08.2023 - Current
Sales and Marketing Associate
Graham Personnel Services
01.2023 - 07.2023
Bilingual Recruiter
Graham Personnel Services
04.2022 - 01.2023
Onsite Recruiter Bilingual
Atwork Personnel Svc
10.2021 - 04.2022
Client specialist/ customer
BB&T - Now Truist
12.2018 - 01.2020
Certified Golf Teaching Professional
USGTF (United States Golf Teachers Federation)
High School Diploma -
North Atlantic Regional High School
Associate of Science - CYBER SECURITY
Alamance Community College
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