Sean Souders
Charlotte
Summary
Results-driven Manager with expertise in inventory management, sales forecasting, and customer relationship management. Proven ability to optimize store operations and enhance customer service.
Overview
18
18
years of professional experience
Work History
Co Manager
Harris Teeter
Charlotte
07.2020 - Current
- Oversee daily operations to optimize store efficiency and elevate customer service standards.
- Compiled daily sales and labor data to inform strategic decisions and optimize resource allocation.
- Forecasted weekly labor and sales to enhance staffing and inventory management.
- Conducted daily scan audits via computer-assisted ordering to identify and resolve stock discrepancies.
- Supervised department setups, ensuring compliance with operational standards.
- Facilitated weekly waste meetings to assess departmental performance and align strategies with set goals.
- Received and inventoried all incoming products, verifying accuracy of invoices.
- Conducted monthly inventory for perishable departments and performed semi-annual total store inventory.
Director of Food and Beverage
HGI
Charlotte
03.2018 - 03.2020
- Managed daily food and beverage operations, enhancing service quality and guest satisfaction.
- Trained and supervised staff, fostering a culture of service excellence and operational efficiency.
- Collaborated with suppliers to negotiate favorable terms and quality ingredients.
- Implemented health and safety protocols to comply with regulations and standards.
- Oversaw inventory management, reducing waste and ensuring optimal stock levels.
- Analyzed customer feedback to enhance dining experiences and service delivery.
- Coordinated special events to elevate brand visibility and customer engagement.
- Developed and managed departmental budget, revenue goals, and cost controls.
General Manager
Ruby Tuesday
Charlotte
01.2008 - 03.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led daily operations to ensure consistent service quality and customer satisfaction.
- Managed staff scheduling and training to enhance team performance and service efficiency.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
- Enforced health and safety regulations to ensure a safe dining environment for guests.
- Resolved customer complaints promptly while upholding high standards of service delivery.
- Guided management and supervisory staff to promote smooth operations.
Skills
- Store operations
- Inventory management
- Sales forecasting
- Budget management
- Computer-assisted ordering
- Customer relationship management
Timeline
Co Manager
Harris Teeter
07.2020 - Current
Director of Food and Beverage
HGI
03.2018 - 03.2020
General Manager
Ruby Tuesday
01.2008 - 03.2018