Sean Smith
Hope Mills
Summary
Mortgage lending professional with comprehensive experience in loan origination and client advisement. Proven ability to streamline loan processing and ensure adherence to regulatory requirements while maintaining strong client relationships. Valued for collaborative teamwork and results-driven approach, adapting seamlessly to changing market conditions.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Self Employed Owner/Operator
Smiths Professional Delivery Service LLC
Fayetteville, NC
08.2015 - Current
- Obtain and retain customer contracts
- Hire and train associates
- Grow and develop the business
- Maintain and promote a safe work environment for associates
- Handle payroll, business expenses, and inventory management
- Limit loses and increase profitability
Mortgage Loan Officer
Mpire Financial
Orlando, FL
06.2025 - 07.2026
- Guided clients through mortgage application process, ensuring compliance with regulations and internal policies.
- Developed tailored loan solutions based on individual client needs, improving customer satisfaction rates.
- Analyzed financial documents to assess creditworthiness and determine appropriate loan products.
- Collaborated with underwriters to expedite loan approvals and enhance turnaround times for clients.
- Established strong relationships with real estate agents and referral partners, expanding network for potential leads.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Store Manager
Rent A Center
08.2011 - 02.2015
- Managed team performance, providing coaching and development opportunities to enhance staff capabilities.
- Directed daily store operations, ensuring optimal customer service and adherence to company policies.
- Implemented inventory management systems, optimizing stock levels and minimizing shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies to improve sales performance.
- Led recruitment efforts, successfully onboarding new employees aligned with company culture and values.
Management Trainee
Aarons Sale and Lease
02.2008 - 07.2011
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Implemented performance metrics to monitor team productivity and ensure alignment with business objectives.
- Collaborated with senior management to design and execute initiatives that drive organizational change.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Loader
Pepsi
07.2005 - 01.2008
- Operated forklifts to efficiently load and unload products from trucks and warehouse shelves.
- Ensured adherence to safety protocols while handling heavy equipment and materials.
- Collaborated with team members to optimize loading processes and minimize delays.
- Conducted regular equipment inspections to maintain operational efficiency and compliance.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Developed and maintained visually appealing product displays to enhance customer engagement.
Education
Mortgage Loan Officer(License) -
Mortgage Educators
10-2021
High School Diploma -
Cape Fear High
Fayetteville, NC05-2003
Skills
- Problem solver
- Goal oriented
- Leadership qualities
- Creativity and Marketing skills
- Sales and Negotiation
- Time management
- Team leadership
- Fast learner
Certification
- CDL CLASS A
- DOT Medical Card
- MLO License
Languages
English
Timeline
Mortgage Loan Officer
Mpire Financial
06.2025 - 07.2026
Self Employed Owner/Operator
Smiths Professional Delivery Service LLC
08.2015 - Current
Store Manager
Rent A Center
08.2011 - 02.2015
Management Trainee
Aarons Sale and Lease
02.2008 - 07.2011
Loader
Pepsi
07.2005 - 01.2008
Mortgage Loan Officer(License) -
Mortgage Educators
High School Diploma -
Cape Fear High
Additional Information
Authorized to work in the US for any employer