Sean Kerns
Angier
Summary
Dynamic UCF alumni with a robust background in Financial Technology, offering over six years of progressive experience in high-impact roles. Proven expertise in sales, accounts receivable management, and global escalations, complemented by a strong track record of leading strategic initiatives. At Biller Genie, played a pivotal role in establishing a new department, demonstrating exceptional leadership and innovative problem-solving skills. Committed to driving operational excellence and delivering impactful results within fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Subscriber Success
Biller Genie
Orlando, Florida
06.2023 - Current
- Implemented feedback mechanisms to gather subscriber insights for continuous service improvement.
- Enhanced customer satisfaction by addressing subscriber concerns promptly and effectively resolving issues.
- Managed 500 accounts to maintain customer retention under 1% per quarter, supporting business continuity.
- Executed implementation of new accounts to enhance client onboarding processes.
- Led initiatives to enhance customer engagement and drive sales growth. Oversaw training for new sales representatives to improve performance. Developed strategies to optimize sales processes and increase efficiency.
- Document process
- Developed and implemented strategies for successful feature launches, ensuring alignment with market needs.
- Administered largest book of business, focusing on revenue optimization and client relationship management to drive growth from 400 to 650 per unit.
Technical Support Specialist
Biller Genie
Orlando, Florida
03.2023 - 06.2023
- Joined the Biller Genie team at a very early part of their company life.
- Resolved technical inquiries by utilizing diagnostic tools to identify root causes.
- Collaborated with product teams to document recurring issues for future reference and solutions.
- Created ground work for current technical support personnel.
Global Escalations Agent
Epos Now
01.2021 - 03.2023
- Oversaw onboarding and training processes for all new representatives.
- Developed technical expertise in integrations, managing diverse scales effectively.
- Managed training sessions for team in Australia, ensuring alignment with organizational standards and objectives.
- Facilitated in-person installations and integrations across diverse industries throughout the United States.
Accounts Receivable Collections Clerk
Maxim Crane LLC
Orlando, Florida
09.2020 - 11.2020
- Processed and recorded collections data in financial management systems to track payments.
- Conducted follow-up communications with clients regarding overdue accounts and payment arrangements.
- Reviewed account discrepancies and collaborated with internal teams to resolve billing issues.
- Assisted in preparing monthly reporting on collections activities to inform team performance metrics.
Senior Implementation Manager
Epos Now
Orlando, Florida
07.2020 - 08.2020
- Developed user-friendly guides and resources to support subscribers in maximizing their subscriptions.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
- Acting as my own sales teams to identify potential upselling opportunities during the implementation process, increasing overall revenue.
Implementation Manager
Epos Now
Orlando, Florida
12.2019 - 08.2020
- Coordinated onboarding sessions for new subscribers, utilizing tailored presentations to enhance understanding.
- Analyzed customer feedback and collaborated with product teams to drive service enhancements.
- Managed subscription renewals and addressed billing inquiries through effective communication channels.
Education
Bachelor of Science - Integrated General Studies, Business Administration
University of Central Florida
Orlando, FL05-2023
Skills
- Microsoft Office
- Problem Solving
- CRM Software
- Upselling Strategies
- De-Escalation Techniques
- Product and service knowledge
- Operational Structures
- QuickBooks Functionality
- Knowledge on Merchant Processing/ Banking
Accomplishments
- Highest Sales in First 3 months, 03/2020
- Epos Employee of the Month, 08/2022
- Biller Genie Employee of the Month 03/24
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/sean-kerns
Timeline
Senior Subscriber Success
Biller Genie
06.2023 - Current
Technical Support Specialist
Biller Genie
03.2023 - 06.2023
Global Escalations Agent
Epos Now
01.2021 - 03.2023
Accounts Receivable Collections Clerk
Maxim Crane LLC
09.2020 - 11.2020
Senior Implementation Manager
Epos Now
07.2020 - 08.2020
Implementation Manager
Epos Now
12.2019 - 08.2020
Bachelor of Science - Integrated General Studies, Business Administration
University of Central Florida