Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sean Jenkins

Charter Spectrum
Charlotte
1
Certification
9
years of professional experience

Dynamic Field Service Technician with a proven track record at Charter Spectrum, excelling in troubleshooting and repair. Adept at problem-solving and customer service, I successfully managed equipment installations and maintenance, ensuring optimal performance. Certified in fiber and SMB training, I thrive in collaborative environments while delivering exceptional results.

Work History

Field Service Technician

7 Years 5 Months
Charter Spectrum | 03.2019 - Current

Field Technicians adapt to a variety of work environments and quickly solve problems. Our main responsibility is to provide excellent customer service while maintaining equipment, job duties include:

  • Installing or upgrading various types of Spectrum equipment
  • Configuring hardware and software components after installation
  • Performing routine maintenance on technology equipment
  • Testing equipment to troubleshoot the issues
  • Documenting installation and repairs
  • Maintaining all tools and equipment used during service calls
  • Teaching customers how to use the equipment properly
  • Managing the stock of replacement parts and equipment

Graphic Design Intern

1 Year 7 Months
Charlotte Knights | 02.2018 - 09.2019
  • Create headshots, scoreboards, starting lineups, marketing material, sponsored assets, and social media material.
  • Working game days includes but is not limited to operating as technical director, replay operator and/or broadcast camera operator.
  • Help with other game and graphic design assets as assigned.

Education

Bachelor of Science - Digital Communications And Media

Appalachian State University | Boone, NC | 12-2017

Skills

Problem-solving
Troubleshooting and repair
Field repairs
Self-Motivated and able to work well with others
Completed fiber training and certification
Completed SMB class training and certification
Worked with Hickory Field Tech office for 6 months on Network Evolution.

Certification

  • Certified Field Technician 5, NCTI - 9/14/2024

Timeline

Field Service Technician

Charter Spectrum
03.2019 - CurrentRead More

Graphic Design Intern

Charlotte Knights
02.2018 - 09.2019Read More

Appalachian State University

Bachelor of Science from Digital Communications And Media
Read More
Sean Jenkins