Sean Henderson
Concord
Summary
Dynamic, customer-focused professional eager to embark on a new career path that leverages strong customer relations, critical thinking, and problem-solving skills. Committed to fostering positive client interactions while driving team success and organizational growth. Passionate about continuous professional development and contributing innovative solutions in a collaborative environment. Prepared to make a meaningful impact by enhancing customer experiences and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cremation Specialist/Family Counselor
Heritage Funeral Home
Indian Trail, NC
01.2020 - Current
- Applied advanced embalming techniques to ensure respectful and dignified presentation of the deceased.
- Oversaw logistical planning for memorial services to facilitate smooth and respectful ceremonies.
- Maintained accurate records of services rendered and client interactions for compliance purposes.
- Streamlined workflow with consistent adherence to maintenance schedules and proper documentation.
- Maintained a positive work environment fostering collaboration amongst team members leading to higher rates of job satisfaction.
- Oversaw dressing and casketing processes to maintain dignity and respect for deceased individuals. Managed cosmetic applications to create a serene and comforting presentation for families.
- Oversaw cremation operations, ensuring compliance with safety protocols and maintaining equipment integrity.
- Assisted families with funeral arrangements, providing compassionate support during difficult times.
Removal Technician Supervisor
Gibson – Moore Mortuary Services
Indian Trail, NC
01.2017 - 01.2020
- Organized and managed appointment scheduling to optimize workflow efficiency.
- Coordinated phone call dispatching to ensure efficient communication flow.
- Assisted customers with inquiries and provided solutions to resolve issues. Supported team in delivering high-quality service to meet customer needs. Facilitated effective communication between customers and service teams.
- Coordinated various office duties, including scheduling, correspondence, and document management.
- Coordinated the transportation and documentation of deceased individuals, maintaining sensitivity and professionalism throughout the process.
- Coordinated removal processes for deceased individuals with compassion and professionalism.
- Operated specialized equipment for transporting remains to ensure safety and respect.
Education
Associate of Science - Mortuary Science
Fayetteville Technical Community College
Fayetteville, NC05-2025
Associate of Science - Applied Science
Rowan Cabarrus Community College
Concord, NC05-2020
High School - College Prep
Hickory Ridge High School
Harrisburg, NC06-2012
Skills
- Strong background in customer relations and financial transactions
- Multichannel sales proficiency
- Independent worker with strong initiative
- Focused task management
- Proficient in team leadership
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
OSHA Blood born pathogen Certification
Crematory operator Certification
Timeline
Cremation Specialist/Family Counselor
Heritage Funeral Home
01.2020 - Current
Removal Technician Supervisor
Gibson – Moore Mortuary Services
01.2017 - 01.2020
High School - College Prep
Hickory Ridge High School
Associate of Science - Mortuary Science
Fayetteville Technical Community College
Associate of Science - Applied Science
Rowan Cabarrus Community College