SEAN CRANFORD
Tempur Sealy International
Reidsville
8
years of professional experience
Information technology professional with experience in desktop support, end-user troubleshooting, asset tracking, account administration, Windows environments, Office 365, and network support. Skilled in Level 1 and Level 2 support, ticket routing, computer imaging, and printer support.
Work History
Desktop Support Specialist
7 Years 4 Months- Delivered Level 1 and Level 2 desktop support, resolving user issues efficiently.
- Assist and implement Level 3 support.
- Maintained asset database and prioritized support ticket routing to streamline resolution process.
- Serve as main admin for multiple internal applications such as Basware, Esker etc.
- Acted as subject matter expert for Lexmark printers and print release, enhancing user satisfaction with printing services.
- Refresh entire print fleet in 2023.
- Serve as subject matter expert for Lexmark printers and print release.
- Maintain the asset database and route support tickets.
- Worked on a few print servers to repair them when issues arise.
- Deploying software via SCCM
- Deploying software via PDQ
Desktop Support Technician
2 Months- Diagnosed and resolved escalated hardware, software, and Windows operating system issues for Level 2 help desk and desktop support.
- Troubleshot and documented resolutions for workstation, application, printer, and user-access problems; escalated complex issues for further support.
- Resolved desktop, printer, and network connectivity issues for store and corporate users.
- Supported POS, barcode scanner, and peripheral troubleshooting across retail locations.
- Installed and configured Windows workstations, laptops, and mobile devices for end users.
IT Support and Asset Assistant
5 Months- Provided Level 2 help desk support by efficiently troubleshooting PC hardware, software, connectivity, and end-user issues to ensure timely resolution.
- Delivered Level 2 help desk support by troubleshooting PC hardware, software, connectivity, and end-user issues.
- Tracked IT assets and support requests, documented troubleshooting steps, and coordinated technical issue resolution to enhance support processes.
Education
Associate of Science (A.S.) - Information Technology
Skills
Desktop Support (Levels 1–2)
Help Desk
Windows
Microsoft Office 365
Active Directory
Group Policy
SCCM
Windows Server 2019
Lexmark printer support
Networking
Asset Management
Remedy Ticketing
Personal Information
Title: IT SUPPORT | DESKTOP SUPPORT SPECIALIST
Timeline
Desktop Support Specialist
Tempur Sealy International
06.2019 - 10.2026Read More
Desktop Support Technician
Krispy Kreme
03.2019 - 05.2019Read More
IT Support and Asset Assistant
Pike Corporation
05.2018 - 10.2018Read More
South University
Associate of Science (A.S.) from Information Technology
Read More