SCOTT THERIAULT
Mocksville
Summary
Accomplished Roll Off Driver at WM with expertise in safe driving practices and GPS navigation. Proven ability to enhance customer satisfaction through timely service and effective communication. Adaptable and detail-oriented, I excel in high-pressure environments, ensuring compliance with safety protocols while promoting environmental sustainability.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Roll Off Driver
WM
01.2025 - Current
- Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
- Adhered to safety protocols, reducing the risk of accidents and maintaining a safe working environment.
- Completed accurate and timely documentation for each job, streamlining record-keeping processes.
- Managed on-site waste disposal at construction sites, ensuring proper separation of materials for recycling or landfill use.
- Utilized GPS technology to navigate unfamiliar areas efficiently, minimizing delays in service delivery timescales.
- Increased productivity by coordinating closely with teammates to streamline workload allocation across multiple projects simultaneously.
- Demonstrated adaptability by handling various types of roll-off containers tailored to specific client needs.
Customer Service Representative
MassMutual
04.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Roll Off Truck Driver
WM
08.2018 - 01.2024
- Contributed to team success by collaborating effectively with dispatchers, mechanics, and other drivers.
- Implemented waste disposal best practices for environmental sustainability and compliance with industry standards.
- Navigated difficult terrain with ease, ensuring smooth and safe transportation of materials to their designated disposal sites.
- Improved customer satisfaction by consistently delivering safe and timely roll-off truck services.
- Assisted in training new drivers on proper operation of roll-off trucks as well as company policies.
Laborer /Truck Driver
M J Theriault Co
06.2011 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Server Bar-tender
99 Restaurants
06.2010 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2011
Skills
- Safe driving practices
- Pre-trip inspections
- Weather conditions adaptation
- Heavy equipment operation
- Defensive driving
- GPS technology
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Roll Off Driver
WM
01.2025 - Current
Customer Service Representative
MassMutual
04.2024 - 01.2025
Roll Off Truck Driver
WM
08.2018 - 01.2024
Laborer /Truck Driver
M J Theriault Co
06.2011 - 08.2018
Server Bar-tender
99 Restaurants
06.2010 - 02.2015
High School Diploma -
Chicopee Comprehensive High School
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