SCOTT LEDDY

• Assisted customers with vehicle service inquiries and appointment scheduling.
• Coordinated service department workflow to optimize efficiency and customer satisfaction.
• Provided detailed explanations of service recommendations and maintenance procedures.

Created and implemented organizational structure to streamline operations and communication between service drive and shop

Helped improve customer service scores by 15 percent across the board

Achieved record growth 4 months in a row

• Assisted in managing daily service operations and team scheduling.
• Collaborated with staff to enhance customer service standards and resolve issues.
• Coordinated training programs for new employees on service protocols and systems.

• Managed all aspects of accounts payable for Multiple Rental locations including Retail, Insurance claims, and corporate accounts.
• Responsible for the training and promotion of countless employees through Moderating training courses, shoulder to shoulder training, mentoring, roll playing and peer coaching.
• Highly passionate with a focus on teamwork, quality and integrity.
• Commitment to a positive, honest, and fun place to work.

• Experienced and knowledgeable customer service professional. Over 20 years of handling difficult conversations and maintaining positive working relationship with customers, purveyors, and accounts.
• Oversaw high-Traffic offices with sound decision making and leadership, resulting in financial profit and Region leading customer satisfaction scores.