SCOTT HILLIARD
Greenville
Summary
Detail-oriented Veterans Service Representative with a proven track record in claims processing and eligibility determination. Known for exceptional output and quality, leveraging expertise in VA laws interpretation to assess veterans' needs effectively.
Overview
10
10
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
North Carolina
07.2023 - Current
- VSR 149% output and quality at exceptional levels
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- Prepare and release correspondence for use by other federal, state, and local agencies.
- Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.
- One of eight VSRs selected to participate in a dedicated Character of Discharge Determination Team (start May, 2025).
Veteran Service Technician
NC Dept. of Military & Veterans Affairs
Elizabeth City
06.2021 - 07.2023
- Acting office manager for NCDMVA in Elizabeth City December 2022 through March 2023.
- As VSO, supported veterans and their dependents in eight county radius averaging over $300K in new revenue monthly.
- New responsibilities included weekly team meetings for the region, discussing current operations, challenges and projected community outreach; scheduling of all appointments for veterans and their dependents; and providing monthly financial reporting to state office.
- Interviewed veterans and their families to accurately assess needs.
- Utilized laws and procedures of the Veterans Benefits Administration, as well as extensive knowledge of the 38 CFR to read and interpret medical records and VBA decisions in order to communicate information to veterans and their dependents.
- Filed proper paperwork on behalf of and communicated options to veterans and their families.
- Obtained military service records, medical records and other supporting documents to support and defend claims.
- Reviewed Service Treatment Records to identify chronicity of claimed conditions.
- Created, organized and maintained precise claim trackers to track and monitor claims submitted to Veterans Benefits Administration.
- Researched benefits laws, Code of Federal Regulations and past decisions rendered by the Board of Veteran Appeals and Court of Veteran Appeals.
- Presented and disseminated relevant information at various military and veteran events.
Office Administrator/HR Specialist/Project and Payroll Specialist
CARITAS/The Healing Place
Richmond
11.2015 - 03.2021
- Company Overview: $5M+ nonprofit organization with a $28M 150,000 sq. ft. facility and a second 30,000 sq. ft. location, and nearly 100 employees.
- Provide administrative and business project support to the Chief Financial Officer and project support to the Chief Operating Officer.
- Drove and implemented a successful automated accounts payable platform which cut costs, improved order business files and established an internal filing system.
- Established a project management system, allowing the organization to track important projects and grants over time.
- Revitalized the internal food stamp program, increasing revenues to the organization two-fold and expanded food resources for clients.
- Performed organization-wide accounts payable.
- Managed $2.5M in fixed assets including vehicles, equipment and office and programmatic fixtures.
- Processed weekly and semi-monthly payroll comprised of a mix of full-time, part-time, AmeriCorps members, and program participant stipends.
- Provided comprehensive HR services including benefits administration, new hire onboarding, regulatory oversight, writing and editing position descriptions, conducting state background checks, checking references and interviewing candidates.
- $5M+ nonprofit organization with a $28M 150,000 sq. ft. facility and a second 30,000 sq. ft. location, and nearly 100 employees.
Education
Diploma -
Clover Hill High School
Chesterfield County, Virginia01.1991
Skills
VA laws interpretation
- Attention to detail
- Adaptability
- Claims processing and eligibility determination
- Data entry systems and medical records analysis
- Benefit advocacy and regulatory compliance
- Problem solving
- Effective communication
- Detail orientation
Training Certificates
- Pre-VSR Training
- Quickbooks
- Concur AP software
- ISolve
- 38 CFR
- Veterans Service Officer Certification Training Course
- Microsoft Office
- Veterans Benefits Management System
References
References available upon request.
Timeline
Veterans Service Representative
Veterans Benefits Administration
07.2023 - Current
Veteran Service Technician
NC Dept. of Military & Veterans Affairs
06.2021 - 07.2023
Office Administrator/HR Specialist/Project and Payroll Specialist
CARITAS/The Healing Place
11.2015 - 03.2021
Diploma -
Clover Hill High School
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