Scott A. Goffin Jr.
Bessemer City
Summary
FedEx Express Swing Courier with strong knowledge of station operations, features of service, and safety-sensitive procedures in a DOT-covered role. Experienced supporting a 54-route station through staffing coverage, service continuity, and operational reliability. Military-trained supervisor with proven leadership, compliance enforcement, and emergency response experience. Seeking promotion to Mgr Station Ops/DOT to drive service performance, safety culture, and accountability.
Overview
11
11
years of professional experience
Work History
Swing Courier
FedEx Express
Gastonia, NC
09.2024 - Current
- Provide coverage across a 54-route station, ensuring service continuity during call-outs and peak periods.
- Deliver 100–170+ packages daily while maintaining on-time performance and service quality.
- Execute pickups and deliveries in compliance with FedEx features of service and company procedures.
- Maintain safe freight handling standards (up to 150 lbs) in a safety-sensitive environment.
Swing Courier
FedEx Express
Gastonia, NC
12.2022 - 10.2023
- Assisted with evening operational close-out and service verification.
- Adapted quickly to unfamiliar routes to maintain service performance.
Driver
FedEx Ground
Chandler, AZ
10.2019 - 01.2022
- Delivered 200+ packages daily in high-volume environment.
- Assisted leadership with driver call-outs and route adjustments.
Security Forces (Senior Airman)
United States Air Force
08.2015 - 08.2019
- Supervised and trained five personnel in compliance-driven, safety-sensitive operations.
- Enforced federal regulations and protected $65M+ in assets.
- Coordinated emergency responses and restored operational control under pressure.
- Managed access control for 31,000+ vehicles and pedestrians.
Education
B.S. - Finance
University of Arizona Global Campus
01.2027
Skills
- Station Operations
- Route & Staffing Coverage
- Safety & Compliance
- Features of Service Execution
- Performance Accountability
- Customer Escalation Resolution
- Regulatory Discipline
- Team Leadership
- Working independently
- Attention to detail
- Problem-solving
- Time management
- Decision-making
Timeline
Swing Courier
FedEx Express
09.2024 - Current
Swing Courier
FedEx Express
12.2022 - 10.2023
Driver
FedEx Ground
10.2019 - 01.2022
Security Forces (Senior Airman)
United States Air Force
08.2015 - 08.2019
B.S. - Finance
University of Arizona Global Campus
Additional Experience
- Service Advisor – Campers Inn (2022) – Managed 130+ weekly work orders; handled 200+ customer calls.
- Sales – Keith Hawthorne Ford (2023–2024) – Completed credit reports and contracts with accuracy.
- Vendor Relations Coordinator – 23rd Group (2022) – Managed high-volume communication and documentation.