Scott Edwards
Clayton
Summary
Proven leader and skilled relationship builder, adept in CRM proficiency and customer engagement, with a track record of exceeding quota expectations at Grainger. Leveraged goal-oriented strategies and sales tactics to enhance client satisfaction and operational efficiency at Ernest Packaging Solutions. Demonstrated exceptional adaptability and tactical skills in high-stakes environments as a Squad Leader in the United States Marine Corps.
Overview
18
18
years of professional experience
Work History
Government Account Representative
Grainger
11.2023 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Managed a portfolio of multiple accounts on the largest military base in the country, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Consistently exceeded quota expectations leading the way among fellow representatives.
Client Relations Manager
Ernest Packaging Solutions
04.2021 - 10.2023
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
Squad Leader
United States Marine Corps
11.2007 - 12.2015
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
- Established defensive positions to protect against enemy forces.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
Education
Pitt Community College
Winterville, NCHigh School Diploma -
South Central High School
Winterville, NCSkills
- Customer engagement
- Goal oriented
- Prospecting skills
- Relationship building
- CRM proficiency
- Sales strategy
Timeline
Government Account Representative
Grainger
11.2023 - Current
Client Relations Manager
Ernest Packaging Solutions
04.2021 - 10.2023
Squad Leader
United States Marine Corps
11.2007 - 12.2015
Pitt Community College
High School Diploma -
South Central High School