Scott Andrews
Swansboro,NC
Summary
Results-driven sales account management professional with over 15 years of experience.
Expertise in sales, operations, communication, and negotiation across diverse industries, consistently driving revenue growth and client satisfaction.
Proven track record in inside sales, outside sales, and purchasing, leveraging this experience to drive business growth and client satisfaction.
Ability to work effectively in fast-paced environments, demonstrating the ability to excel both independently and collaboratively within a team setting.
Skilled in inventory management and utilizing RF scanners to enhance operational efficiency. Committed to delivering tailored solutions that drive profitability.
Overview
7
7
years of professional experience
Work History
Account Specialist
Fastenal-Morehead City, NC
01.2025 - Current
- Oversee assigned customer accounts, ensuring seamless service through purchasing, collections, and sales. Perform cost-saving analyses to enhance financial efficiency and maximize profitability.
- Respond to customer inquiries regarding products, store policies, and services with knowledgeable and proactive support to improve satisfaction.
- Manage the needs of existing and prospective customers by developing and executing strategic sales plans, supporting branch operations, and gaining experience in key areas such as accounts receivable, sales, and customer relationship management.
- Support the day-to-day needs of the branch, including providing product knowledge and assistance to customers.
- Customer Service: Address customer inquiries, resolve issues, and ensure customer satisfaction.
- Inventory Management: Assist with inventory management and ordering processes.
- Met existing customers to review current services and expand sales opportunities.
Warehouse Associate
Blue Forest Fulfillment-Morehead City, NC
06.2024 - 12.2024
- Managed shipping and receiving operations while overseeing inventory sales to both business and residential customers through online platforms.
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Account Specialist
Fastenal-Marion, NC
11.2017 - 09.2023
- Responsible for servicing assigned accounts, which involved quoting, ordering, and ensuring timely delivery of customer merchandise. Conducted cost-saving analyses to optimize customer expenditures. Building and maintaining strong client relationships was a priority, taking a personalized approach by treating customers as valued partners rather than just numbers.
- Managed shipping and receiving operations while overseeing inventory sales to both business and residential customers through online platforms.
- Supported business-to-business (B2B) sales and customer service initiatives, ensuring high customer satisfaction and retention.
- Delivered value to customers through a consultative sales approach, identifying their needs and providing tailored solutions.
- Developed and expanded client relationships through strategic prospecting, referrals, and lead management. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Coordinated internal and external resources to effectively respond to customer service inquiries and operational needs.
- Conducted local sales calls to generate new business and maintain existing customer relationships.
- Negotiated prices, terms of sales and service agreements.
- Managing point-of-sale (POS) system operations, processing transactions, handling returns, and ensuring accurate financial records to maintain operational efficiency.
- Manage the needs of existing and prospective customers by developing and executing strategic sales plans, supporting branch operations, and gaining experience in key areas such as accounts receivable, sales, and customer relationship management.
- Branch Support: Support the day-to-day needs of the branch, including providing product knowledge and assistance to customers.
- Customer Service: Address customer inquiries, resolve issues, and ensure customer satisfaction.
- Inventory Management: Assist with inventory management and ordering processes.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Southern Durham High School
Durham, NC06-1991
Skills
- Inside Sales
- Distribution center
- Customer Service
- RF scanner
- Customer Care
- Retail sales
- Warehouse experience
- Negotiation
- Communication skills
- Business pitches and sales
- Shipping & receiving
- Computer skills
- Outside Sales
- Materials handling
Timeline
Account Specialist
Fastenal-Morehead City, NC
01.2025 - Current
Warehouse Associate
Blue Forest Fulfillment-Morehead City, NC
06.2024 - 12.2024
Account Specialist
Fastenal-Marion, NC
11.2017 - 09.2023
High School Diploma -
Southern Durham High School
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