Scharron Caldwell
Cary
Summary
Administration expertise specializing in operational excellence and customer engagement. Led initiatives that streamlined processes and improved service delivery, enhancing client relationships and organizational efficiency. Ability to manage the desk and now in training to be in front of patients as well.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Mathematica Policy Research
Princeton
11.2019 - 04.2020
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling for meetings and appointments across departments.
- Prepared documents and reports for internal and external stakeholders.
- Streamlined operations by supporting internal and external clientele, sorting incoming mail and faxes, booking travel and hotels, and expediting urgent correspondence for timely response.
- Enhanced customer satisfaction by creating and executing business plans, managing incoming calls and messages, and assisting with program operations.
Overnight Stocker
Christmas Tree Shops
Freehold
09.2018 - 12.2018
- Assessed shelves across departments to identify items for replenishment or reordering, supporting inventory management.
- Maintained knowledge of shelf planograms and end cap plans to merchandise products effectively, coordinating with vendors on backorder availability.
- Collected merchandise and transported to store floor locations using hand trucks, ensuring timely product availability.
Picker Packer
Amazon
Robbinsville
07.2018 - 09.2018
- Scanned and moved packages to loading dock for shipment, ensuring accurate and timely processing of outgoing orders.
- Met tight shipping deadlines by taking on extra hours and shifts during busy periods, ensuring timely delivery of customer orders.
- Organized aisles and moved boxes to maximize floor space, facilitating smooth movement for forklift operators and enhancing overall warehouse efficiency.
Food Service Supervisor
Six Flags Great Adventure
Jackson
04.2018 - 06.2018
- Supervised daily operations of food service areas in fast-paced environment.
- Trained and mentored staff on food safety and customer service standards.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Enhanced quality control by ordering supplies and monitoring food preparation to ensure safety and maintain service levels.
- Generated repeat business by preparing meals from scratch using authentic recipes that appealed to customers.
Customer Service Specialist
Conduent
Raleigh
09.2017 - 04.2018
- Assisted customers with account openings and processed deposits or fund transfers, ensuring smooth transaction experiences.
- Assisted customers with inquiries through phone and online channels.
- Resolved customer complaints using problem-solving techniques and tools.
- Educated customers on promotions, assisted call-in clients with inquiries, and supported internal and external clients in fast-paced environment, contributing to sales enhancement.
- Documented customer interactions in the CRM system for record-keeping.
Copywriter
Digital Media Communications
Irmo
04.2017 - 09.2017
- Defined value propositions and key messages for company's marketing campaigns to enhance brand consistency and drive targeted messaging.
- Coordinated news releases, media responses, press packets, and placement of stories in national trade publications; reviewed and edited blog posts to ensure high content quality and maximize audience engagement.
- Established and maintained external communications calendar, managed assignments, and developed a compelling marketing strategy for the web to increase online visibility.
- Wrote professional business correspondence and produced reports detailing updates.
Grant Writer
Comprehensive Grants Management
Tarpon Springs
12.2016 - 03.2017
- Oversaw grant application writing process, ensuring accuracy and compliance with submission standards.
- Identified potential grants and crafted tailored proposals to support successful grant applications.
- Developed fundraising strategies aligned with CGM institution's mission and goals, enhancing potential for securing funding.
- Maintained the organization's social media accounts and websites, adding new, exciting content on a consistent basis.
- Drafted press releases, catalogs, brochures, and public service announcements to promote programs.
- Drafted and finalized lease agreements to ensure compliance with organizational requirements.
Office Admin Payroll Hiring Manager
A Plus Home Health Care Services LLC
Fayetteville
08.2015 - 12.2015
- Calculated payroll liabilities by comparing employees' federal and state income and social security taxes against employers' SS, unemployment, and workers' compensation payments.
- Pulled internal reports as requested, including data on salaries, bonuses, and hours worked.
- Maintained detailed records of supplies and equipment to support budgeting and ordering processes, providing backup for payroll supervisor in processing open record requests.
- Trained new employees on administrative procedures, company policies, and performance standards to enhance operational efficiency.
- Added value by determining required job seeker qualifications for potential interviews.
Teacher Assistant
Primrose School of North Raleigh
Raleigh
02.2011 - 02.2014
- Delivered successful educational initiatives by creating children's activities/curricula, maintaining open communication with parents daily, and meeting all applicable licensing regulations.
- Assisted group supervisor with planning and implementing activities, managing filing, stocking, and daily sheet completion.
- Performed developmentally appropriate practices aligned with the overall program philosophy.
- Maintained accurate attendance and incident records, supporting compliance and program accountability.
- Prepared and served nutritious meals, promoting healthy eating habits in a safe environment.
Education
Associate of Science - Medical Assistant
US Career Institute
Online01-2027
High School Diploma -
Millbrook High School
Raleigh, NC, US01-2011
Skills
- QuickBooks and Workday
- Microsoft Office Suite
- Zendesk and Adobe
- Copywriting and proposal writing
- Typing proficiency
- Medical terminology expertise
- Customer service excellence
- Baking skills
- Computer literacy
- Financial reporting
Timeline
Administrative Assistant
Mathematica Policy Research
11.2019 - 04.2020
Overnight Stocker
Christmas Tree Shops
09.2018 - 12.2018
Picker Packer
Amazon
07.2018 - 09.2018
Food Service Supervisor
Six Flags Great Adventure
04.2018 - 06.2018
Customer Service Specialist
Conduent
09.2017 - 04.2018
Copywriter
Digital Media Communications
04.2017 - 09.2017
Grant Writer
Comprehensive Grants Management
12.2016 - 03.2017
Office Admin Payroll Hiring Manager
A Plus Home Health Care Services LLC
08.2015 - 12.2015
Teacher Assistant
Primrose School of North Raleigh
02.2011 - 02.2014
Associate of Science - Medical Assistant
US Career Institute
High School Diploma -
Millbrook High School