Schaeanne Case
Fuquay-Varina
Summary
Client-focused professional with a strong background in delivering personalized solutions, driving product adoption, and supporting client success across diverse audiences. Skilled in needs assessment, onboarding, training delivery, and cross-functional collaboration, with a commitment to leveraging data-driven insights to enhance client engagement and retention. Hold basic proficiency in CRM tools, and have proficiency in Google Workspace, Microsoft 365, and virtual collaboration platforms. Dedicated to building long-term relationships, solving client challenges proactively, and optimizing the customer journey for sustained growth and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
School Counselor
Alston Ridge Elementary School
Cary, CA
09.2022 - Current
- Delivered presentations to colleagues and clients (students, families, and stakeholders) to introduce and drive adoption of new programs, services, and initiatives.
- Identified client-specific needs and implemented tailored interventions and support strategies to ensure successful outcomes and overall client satisfaction.
- Provided high-touch, personalized service based on individual client goals and preferences, enhancing engagement and program success.
- Proactively identified and addressed barriers to effective collaboration and communication within teams, improving service delivery and client experiences.
- Demonstrated strong flexibility and prioritization skills in balancing client engagement, strategic planning, professional development, and service execution in a fast-paced environment.
- Participated in cross-functional meetings to share client feedback, contribute insights, and support collaborative decision-making processes.
- Designed and created visually engaging, data-driven presentations and reports to effectively communicate program impact and key metrics to stakeholders.
School Counselor
Atascadero Middle School
Atascadero, CA
08.2021 - 06.2022
- Delivered product and program presentations to diverse audiences, driving awareness, adoption, and satisfaction.
- Conducted client needs assessments and implemented data-driven interventions to improve client outcomes and strengthen program impact.
- Evaluated program performance through the analysis of data trends, identifying opportunities for service enhancements and increased client success.
- Delivered highly personalized client support by aligning solutions with individual needs and goals to foster strong client relationships and retention.
Academic Advisor Intern
Santa Monica High School
Santa Monica, CA
08.2020 - 05.2021
- Collaborated with clients and colleagues virtually through online platforms (Google Meet, Zoom), ensuring seamless engagement and consistent service delivery.
- Delivered engaging presentations on academic programs and services to facilitate client understanding and drive adoption of available resources.
- Conducted needs assessments to identify and implement targeted interventions, leading to improved outcomes and client satisfaction.
- Provided personalized guidance and coaching to clients, supporting their growth, development, and overall success through proactive mentorship.
Education
M.S. Degree - School Counseling
California Lutheran University
05.2021
Pupil Personnel Services Credential -
California Lutheran University
05.2021
B.A. Degree - Psychology, Communication
California State University Channel Islands
05.2016
Skills
- Salesforce CRM (Basic Proficiency)
- Google Workspace (Docs, Sheets, Slides, Meet)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Zoom (Virtual Training and Communication)
Accomplishments
- Reduced absenteeism among Black students by 52% through data-driven community collaboration and targeted belonging initiatives.
- Led bullying prevention program that decreased school bus discipline referrals by 54% across three academic quarters through cross-functional stakeholder engagement.
Certification
- Distinguished School Counseling Program, American School Counselor Association- January 2025
Timeline
School Counselor
Alston Ridge Elementary School
09.2022 - Current
School Counselor
Atascadero Middle School
08.2021 - 06.2022
Academic Advisor Intern
Santa Monica High School
08.2020 - 05.2021
Pupil Personnel Services Credential -
California Lutheran University
B.A. Degree - Psychology, Communication
California State University Channel Islands
M.S. Degree - School Counseling
California Lutheran University