Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Schaeanne Case

Fuquay-Varina

Summary

Client-focused professional with a strong background in delivering personalized solutions, driving product adoption, and supporting client success across diverse audiences. Skilled in needs assessment, onboarding, training delivery, and cross-functional collaboration, with a commitment to leveraging data-driven insights to enhance client engagement and retention. Hold basic proficiency in CRM tools, and have proficiency in Google Workspace, Microsoft 365, and virtual collaboration platforms. Dedicated to building long-term relationships, solving client challenges proactively, and optimizing the customer journey for sustained growth and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

School Counselor

Alston Ridge Elementary School
09.2022 - Current
  • Delivered presentations to colleagues and clients (students, families, and stakeholders) to introduce and drive adoption of new programs, services, and initiatives.
  • Identified client-specific needs and implemented tailored interventions and support strategies to ensure successful outcomes and overall client satisfaction.
  • Provided high-touch, personalized service based on individual client goals and preferences, enhancing engagement and program success.
  • Proactively identified and addressed barriers to effective collaboration and communication within teams, improving service delivery and client experiences.
  • Demonstrated strong flexibility and prioritization skills in balancing client engagement, strategic planning, professional development, and service execution in a fast-paced environment.
  • Participated in cross-functional meetings to share client feedback, contribute insights, and support collaborative decision-making processes.
  • Designed and created visually engaging, data-driven presentations and reports to effectively communicate program impact and key metrics to stakeholders.

School Counselor

Atascadero Middle School
08.2021 - 06.2022
  • Delivered product and program presentations to diverse audiences, driving awareness, adoption, and satisfaction.
  • Conducted client needs assessments and implemented data-driven interventions to improve client outcomes and strengthen program impact.
  • Evaluated program performance through the analysis of data trends, identifying opportunities for service enhancements and increased client success.
  • Delivered highly personalized client support by aligning solutions with individual needs and goals to foster strong client relationships and retention.

Academic Advisor Intern

Santa Monica High School
08.2020 - 05.2021
  • Collaborated with clients and colleagues virtually through online platforms (Google Meet, Zoom), ensuring seamless engagement and consistent service delivery.
  • Delivered engaging presentations on academic programs and services to facilitate client understanding and drive adoption of available resources.
  • Conducted needs assessments to identify and implement targeted interventions, leading to improved outcomes and client satisfaction.
  • Provided personalized guidance and coaching to clients, supporting their growth, development, and overall success through proactive mentorship.

Education

M.S. Degree - School Counseling

California Lutheran University
05.2021

Pupil Personnel Services Credential -

California Lutheran University
05.2021

B.A. Degree - Psychology, Communication

California State University Channel Islands
05.2016

Skills

  • Salesforce CRM (Basic Proficiency)
  • Google Workspace (Docs, Sheets, Slides, Meet)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Zoom (Virtual Training and Communication)

Accomplishments

  • Reduced absenteeism among Black students by 52% through data-driven community collaboration and targeted belonging initiatives.
  • Led bullying prevention program that decreased school bus discipline referrals by 54% across three academic quarters through cross-functional stakeholder engagement.

Certification

  • Distinguished School Counseling Program, American School Counselor Association- January 2025

Timeline

School Counselor

Alston Ridge Elementary School
09.2022 - Current

School Counselor

Atascadero Middle School
08.2021 - 06.2022

Academic Advisor Intern

Santa Monica High School
08.2020 - 05.2021

Pupil Personnel Services Credential -

California Lutheran University

B.A. Degree - Psychology, Communication

California State University Channel Islands

M.S. Degree - School Counseling

California Lutheran University

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