Summary
Overview
Work History
Education
Skills
Additional Information - Big Five Personality Traits
Personal Statement
Timeline
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Saye Zonen

Saye Zonen

Mount Holly

Summary

Highly creative and adaptable individual with a diverse background spanning aviation operations, logistics, customer service, and digital content creation. Recognized for strong emotional intelligence, leadership, and problem-solving abilities. Experienced in managing fast-paced environments, coordinating cross-functional teams, and delivering high-quality service. Currently pursuing a psychology degree, bringing both analytical and interpersonal strengths to any team or project.

Overview

7
7
years of professional experience

Work History

Operations Agent

Unifi
Charlotte
01.2025 - 09.2025
  • Company Overview: Southwest Airlines
  • Coordinate gate assignments, flight arrivals, and departures to ensure timely aircraft turnaround.
  • Communicate critical operational info to crews, ramp teams, and dispatch.
  • Prepare flight documentation (load manifests, passenger counts, etc.) with precision.
  • Respond to IRROPS, helping resolve delays, diversions, and schedule changes.
  • Assisted in training new staff on operational protocols and company policies.
  • Communicated effectively with airline representatives to resolve issues promptly.

Airport Ramp Supervisor

G2 Secure Staff
Charlotte
03.2024 - 01.2025
  • Company Overview: Frontier Airlines
  • Supervised ramp teams and coordinated aircraft turnaround procedures.
  • Oversaw equipment use, safety compliance, and FAA/TSA/OSHA adherence.
  • Trained new staff, conducted safety inspections, and resolved operational disruptions.
  • Led communication between ramp, gate agents, and flight crews.
  • Coordinated ground crew activities for timely aircraft arrivals and departures.
  • Trained staff on safety procedures and operational standards for ramp activities.
  • Managed equipment inspections and maintenance to ensure operational readiness.

Delivery Driver

DoorDash
North Carolina
09.2020 - 03.2024
  • Completed 4,738 deliveries with a 4.9/5 rating and 96% on-time or early delivery rate.
  • Optimized route efficiency and fuel costs while maintaining high customer satisfaction.
  • Demonstrated reliability with a 100% completion rate and 81% acceptance rate.
  • Navigated routes using GPS to ensure efficient deliveries.
  • Provided excellent customer service, enhancing customer satisfaction during deliveries.

Busser / Cashier / Runner

McAlister’s
High Point
05.2018 - 03.2020
  • Delivered friendly service and resolved customer concerns professionally.
  • Maintained accurate cash drawer operations and supported daily store functions.
  • Followed company procedures to ensure consistent service and operational efficiency.

Education

Associate of Arts - Psychology

Gaston Community College
Dallas, NC
09.2025

High School Diploma -

Southwest Guilford High School
High Point, NC
06-2020

Skills

  • English Fluency
  • Public Speaking
  • Emotional & Interpersonal Intelligence Communication
  • Problem Solving
  • Adaptability
  • Leadership
  • Creativity
  • Critical Thinking
  • Active Listening
  • Persuasion
  • Trustworthiness
  • Verbal & Written Communication
  • Self-Motivation / Self-Discipline
  • Conflict Management
  • Work Ethic
  • Video Production
  • Video Editing
  • Content Creation
  • Freelance & Academic Writing
  • Copywriting
  • Budget Management
  • Social Media Management
  • Customer Service
  • Conflict Resolution
  • Public Speaking
  • Driving

Additional Information - Big Five Personality Traits

(Percentile Scores):
• Agreeableness: 90 (Compassion: 72 | Politeness: 94)
• Conscientiousness: 72 (Industriousness: 38 | Orderliness: 91)
• Extraversion: 66 (Enthusiasm: 41 | Assertiveness: 81)
• Neuroticism: 31 (Withdrawal: 47 | Volatility: 21)
• Openness to Experience: 97 (Intellect: 90 | Aesthetics: 97)

Personal Statement

  • Saye Eustand Zonen (preferably Eustand) is a deeply introspective individual with a high standard for integrity, care, and effort in all he does. He values truth, critical thinking, and emotional intelligence, which allows him to navigate both complex interpersonal dynamics and professional challenges. Saye has a strong sense of responsibility and is often self-reliant, choosing to invest in himself when others fall short of reciprocating energy. He is driven by a need to make things right and approaches life with a rare blend of creativity and realism. Though guarded by nature, he has a deep desire to promote others to their highest potential and often feels conflicted when that comes at the cost of his own balance. His ability to lead, listen, and adapt makes him a trustworthy and effective communicator across diverse settings. Saye is both analytical and expressive, able to organize chaos into clarity while also generating meaningful and sometimes humorous insights. He is motivated not just by external success, but by alignment with his inner values and the pursuit of meaning. Even when uncertain, he reflects with honesty and challenges himself to grow through discomfort. At his core, Saye is someone who gives deeply, thinks critically, and lives intentionally— even when the world makes that difficult.

Timeline

Operations Agent

Unifi
01.2025 - 09.2025

Airport Ramp Supervisor

G2 Secure Staff
03.2024 - 01.2025

Delivery Driver

DoorDash
09.2020 - 03.2024

Busser / Cashier / Runner

McAlister’s
05.2018 - 03.2020

Associate of Arts - Psychology

Gaston Community College

High School Diploma -

Southwest Guilford High School
Saye Zonen