Savannah Sweat
Charlotte
Summary
Results-driven Shift Supervisor with strong expertise in customer service, team collaboration, and cash handling. Committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Charlotte
03.2024 - Current
- Managed store cleanliness and organization to meet safety and company standards.
- Collaborated with teams to enhance workflow and improve customer satisfaction.
- Provided training to new staff on policies, operations, and customer service expectations.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Performed cash handling tasks including register balancing and bank deposits.
- Assigned tasks based on staff strengths to maximize productivity and customer experience.
- Conducted opening and closing duties for seamless operations.
- Monitored and improved staff performance to uphold quality standards and ensure customer satisfaction.
Barista
Starbucks
Charlotte
01.2022 - 03.2024
- Prepared and served high-quality beverages to customers daily.
- Assisted customers with menu selections and product recommendations.
- Maintained cleanliness and organization of workspace, equipment, and food products.
- Utilized upselling techniques to promote bakery items, increasing average order value.
- Developed relationships with regular customers by recognizing preferences and anticipating needs.
- Collaborated with team members for efficient workflow during peak hours.
- Trained new baristas on beverage preparation techniques and company standards.
- Operated cash registers to process customer payments efficiently.
Assistant Manager
QuikTrip
Concord
08.2021 - 12.2021
- Coordinated inventory management to optimize product availability and organization.
- Maintained high customer service standards during peak hours and busy shifts.
- Implemented daily cash handling procedures to enhance accuracy and security.
- Monitored store operations to pinpoint improvement and efficiency opportunities.
- Ensured compliance with health and safety regulations throughout store operations.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Conducted regular performance reviews to identify employee improvement areas.
- Planned and led team meetings to communicate business results and priorities.
Cashier
QuikTrip
Concord
10.2020 - 08.2021
- Efficiently processed customer transactions in a high-traffic convenience store.
- Maintained organized checkout area to improve customer experience.
- Issued receipts, refunds, and change accurately for transactions.
- Arranged displays and replenished merchandise racks to enhance store appearance.
- Completed cleaning tasks throughout shifts to uphold store standards.
- Scanned merchandise using point-of-sale system for precise purchase totals.
- Fulfilled food and drink orders promptly as received.
- Verified customer age for alcohol and tobacco purchases.
Lifeguard
Great Wolf Lodge
Concord
05.2019 - 10.2020
- Monitored pool areas to ensure guest safety and compliance with facility rules.
- Maintained the cleanliness of the waterpark to ensure guest satisfaction.
- Provided exceptional customer service while assisting guests with inquiries.
- Led safety drills and training sessions for new lifeguards, enhancing readiness.
- Enforced rules to maintain a secure and enjoyable environment for all patrons.
- Performed emergency rescues utilizing proper techniques and equipment.
- Participated in monthly training to stay current on water rescue best practices.
Education
Some College (No Degree) - Biochemistry
Arizona State University
Tempe, AZ11-2027
High School Diploma -
Central Cabarrus High School
Concord, NC06-2021
Skills
- Customer service
- Team collaboration
- Inventory management
- Employee training
- Cash handling
- Problem resolution
- Safety compliance
- Time management
Certification
NRFSP Food Safety Manager Certification
Timeline
Shift Supervisor
Starbucks
03.2024 - Current
Barista
Starbucks
01.2022 - 03.2024
Assistant Manager
QuikTrip
08.2021 - 12.2021
Cashier
QuikTrip
10.2020 - 08.2021
Lifeguard
Great Wolf Lodge
05.2019 - 10.2020
Some College (No Degree) - Biochemistry
Arizona State University
High School Diploma -
Central Cabarrus High School