Savannah Richard
Greenville
Summary
Results-driven banking professional with over 10 years in financial services and customer relations. Expertise in team leadership, operational management, risk analysis, and regulatory compliance. Skilled in cash handling, fraud prevention, and account management, fostering strong customer relationships through effective communication and problem-solving.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Associate Banker
Chase Bank
Greenville
08.2022 - Current
- Opened and serviced personal and business bank accounts, identifying and addressing customer financial needs.
- Resolved account issues and built long-term client relationships, enhancing customer satisfaction.
- Perform teller transactions with a high degree of accuracy and attention to security procedures.
- Managed ATM responsibilities, balancing and replenishing funds while resolving issues to ensure operational efficiency.
- Analyze potential fraud and operational risks while maintaining compliance with banking regulations and internal controls.
- Maintain a secure controls environment to protect customer assets and bank operations.
Service Manager
Chipotle Grill
Greenville
12.2020 - 08.2022
- Managed daily restaurant operations, staffing, and scheduling to ensure efficient service.
- Coached and supervised team members to provide excellent customer service.
- Resolved customer concerns professionally while promoting a positive dining experience.
- Maintained high standards for food safety, sanitation, and workplace cleanliness.
- Assisted with inventory management, cash handling, and operational performance.
Service Manager
Carolina Ale House- LM Hospitality
Greenville
01.2016 - 12.2019
- Ensured outstanding customer service and resolved guest concerns promptly.
- Supervised front-of-house operations in a fast-paced restaurant environment.
- Trained and developed new team members while fostering a positive work environment.
- Scheduled employees and coordinated daily staffing needs.
- Maintained operational standards for food safety, cleanliness, and team performance.
Education
Political Science
East Carolina University
Greenville, NC 08.2014 - 01.2018
Skills
- Teller Operations
- Cash Handling
- Account Opening
- ATM Operations
- Fraud Prevention
- Risk Analysis
- Internal Controls & Compliance
- Financial Regulations
- Microsoft Office
- Scheduling & Staff Management
- Team Leadership
- Communication
- Problem Solving
- Customer Service
- Relationship Building
Timeline
Associate Banker
Chase Bank
08.2022 - Current
Service Manager
Chipotle Grill
12.2020 - 08.2022
Service Manager
Carolina Ale House- LM Hospitality
01.2016 - 12.2019
Political Science
East Carolina University
08.2014 - 01.2018