Savannah Pitchford
Charlotte
Summary
Accomplished Lead Certified Medical Assistant with a proven track record at Atrium Health, enhancing patient safety and streamlining administrative efficiency. Demonstrates exceptional clinical leadership and collaboration skills, with a focus on quality assurance and patient-focused care. Known for elevating patient experiences and fostering a positive work environment, showcasing a continuous learning attitude and commitment to professionalism.
Certified Medical Assistant professional with proven track record in patient care, clinical procedures, and administrative tasks. Strong ability to collaborate with healthcare teams, adapt to changing needs, and ensure efficient clinic operations. Skilled in patient communication, medical record management, and supporting physicians during examinations. Reliable and focused on achieving optimal patient outcomes through high standards and effective teamwork.
Overview
8
8
years of professional experience
Work History
Lead Certified Medical Assistant
Atrium Health
11.2019 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Operated medical equipment to assist providers in spine related procedures and operations
Crew Member
Chick-fil-A
11.2017 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Front Desk Assistant
Serenity Nursing Home
02.2017 - 11.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Education
Associate of Applied Science - Licensed Practical Nursing
Gaston College
Dallas, NCAssociate of Applied Science - Medical Assisting
Gaston College
Dallas, NC06-2019
High School Diploma -
Mountain Island Charter School
Mount Holly06-2016
Skills
- Clinical leadership
- Collaboration and teamwork
- Vital signs monitoring
- Critical thinking
- Continuous learning attitude
- First aid and CPR certification
- Professionalism and ethics
- Quality assurance monitoring
- Customer service
- HIPAA compliance
- Patient-focused care
- Compassionate
- Clinical documentation
Timeline
Lead Certified Medical Assistant
Atrium Health
11.2019 - Current
Crew Member
Chick-fil-A
11.2017 - 09.2019
Front Desk Assistant
Serenity Nursing Home
02.2017 - 11.2017
Associate of Applied Science - Licensed Practical Nursing
Gaston College
Associate of Applied Science - Medical Assisting
Gaston College
High School Diploma -
Mountain Island Charter School
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