Savannah Lamb
Holly Springs
Summary
Combines strong leadership with excellent communication to navigate high-pressure situations effectively. Certified in CPR, First Aid, and AED, ensuring readiness in emergencies. Dedicated to providing superior customer service, contributing to seamless operations and enhanced guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stock Associate
Ross Dress for Less
Matthews, Apex
08.2025 - Current
- Moved items from back stock to sales floor to ensure optimal product availability.
- Unloaded incoming deliveries and organized items and clothing for efficient stock management.
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
Server
Cracker Barrell
Kannapolis
08.2025 - 05.2026
- Greeted and accompanied guests to create a welcoming atmosphere from first interaction.
- Interacted with customers in a friendly, professional manner, fostering positive relationships.
- Anticipated customer needs and responded promptly to requests, enhancing overall service experience.
Law Enforcement Officer
Mint Hill Police Department
Mint Hill
09.2022 - 07.2025
- Exhibited strong leadership qualities when directing personnel during high stress situations.
- Communicated clearly in writing reports, testifying in court, and interacting with fellow officers to maintain transparency and accountability.
- Applied problem-solving techniques to assess situations and resolve conflicts, contributing to safer community outcomes.
FOH Sever
Empire Pizza
Mint Hill
07.2021 - 11.2022
- Delivered exemplary customer service by anticipating guest needs, taking accurate orders, and ensuring timely delivery of hot food.
- Resolved customer complaints and accommodated special requests, enhancing overall guest satisfaction.
- Handled payments and processed credit card transactions while providing accurate change to maintain efficient service.
Aquatics
Great Wolf Lodge
Concord
10.2020 - 11.2021
- Enforced pool regulations to ensure safety while promoting enjoyable atmosphere for guests.
- Delivered excellent customer service in fast-paced environment, enhancing guest satisfaction.
- Responded quickly to meet customer needs and resolve problems.
- Managed multiple tasks effectively while adapting to changing circumstances.
Life Guard
Aqua Tech Pool Management
Charlotte
05.2016 - 09.2020
- Administered CPR, first aid, and AED during emergencies.
- Maintained vigilance while on duty, observing swimmers for signs of distress or danger.
- Enforced pool rules to ensure safe swimming conditions for all patrons.
- Monitored pool facilities and pumps hourly, ensuring optimal operational safety.
- Perform maintenance activities such as cleaning pool surfaces.
Receptionist and Production of Job Set-up
Griffin Masonry Inc
Mint Hill
10.2018 - 05.2019
- Greeted visitors warmly and ensured they had a positive experience.
- Answered calls using proper telephone etiquette, addressed caller questions, and transferred calls to appropriate extensions to ensure efficient communication.
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
- Performed administrative tasks, including filing documents and copying materials, to support daily operations.
After School Counselor
YMCA
Gastonia
05.2015 - 08.2015
- Delivered after-school care for children in Kindergarten through 5th grade, fostering their social and emotional development.
- Supervised children in extracurricular activities, ensuring their safety and enhancing their enjoyment.
- Maintained safety of all participants during after-school activities by establishing and enforcing clear rules and regulations.
Education
Bachelor of Arts - Criminal Justice
Belmont Abbey College
Belmont, NC, US05-2020
High School Diploma - Minor in Pre-Law and Education
Independence High
Charlotte, NC05-2020
Skills
- Exceptional customer service
- CPR Certified
- First AID Certified
- AED Certified
- Investigative skills
- Crime prevention
Certification
- NC Notary
Timeline
Stock Associate
Ross Dress for Less
08.2025 - Current
Server
Cracker Barrell
08.2025 - 05.2026
Law Enforcement Officer
Mint Hill Police Department
09.2022 - 07.2025
FOH Sever
Empire Pizza
07.2021 - 11.2022
Aquatics
Great Wolf Lodge
10.2020 - 11.2021
Receptionist and Production of Job Set-up
Griffin Masonry Inc
10.2018 - 05.2019
Life Guard
Aqua Tech Pool Management
05.2016 - 09.2020
After School Counselor
YMCA
05.2015 - 08.2015
Bachelor of Arts - Criminal Justice
Belmont Abbey College
High School Diploma - Minor in Pre-Law and Education
Independence High