Savanna Rayann Blackmon
Whiteville
Summary
Resourceful young professional seeking a fulfilling position that enables growth and will allow me the ability to learn and expand my knowledge. Who enjoys learning new things and interacting with people. Able to prioritize, organize and communicate effectively and efficiently.
Overview
6
6
years of professional experience
Work History
Embroidery Technician
Carolina Shirt Company
Calabash
06.2023 - 03.2025
- Operated embroidery machines to produce high-quality designs on apparel.
- Programmed and operated multi-head embroidery machines to produce quality products.
- Created and developed designs using specialized software programs such as Wilcom E3, E4, E5 Embroidery Studio Suite to meet client specifications.
- Selected appropriate thread colors based on design specifications and customer requests.
- Coordinated order intake and designed logos while operating embroidery machines to ensure accurate product delivery.
- Maintained equipment through regular cleaning and troubleshooting to minimize downtime and ensure consistent production quality.
- Inspected finished products for quality control before shipment to clients.
- Trained new technicians on machine operation and embroidery techniques.
- Reviewed production schedules to prioritize tasks and meet deadlines effectively.
Welder helper/Fire Watch/Heat Treat Helper/FME Monitor/Confined space watch/Boundary guard/Material handler
Arc Energy Services
06.2022 - 06.2023
- Adhered to quality standards while assisting in welding processes.
- Supported welders by preparing materials, enhancing readiness for welding projects.
- Followed safety protocols during welding operations and material handling.
- Worked with team members to efficiently prepare job sites for optimal workflow.
- Ensured tools and equipment were maintained, promoting safe working conditions.
Customer Care Representative
Alight Solutions
Chicago
11.2021 - 06.2022
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Resolved customer complaints promptly and professionally.
- Assisted customers with inquiries and provided timely solutions.
- Managed multiple communication channels including phone, email, and chat.
- Educated customers on product features and services effectively.
- Conducted follow-ups to confirm customer satisfaction and support retention efforts.
- Documented customer interactions in CRM system, ensuring accurate records for future reference.
- Collaborated with team members to streamline customer service processes, improving response times.
- Resolved complex issues by coordinating with other departments.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Embroidery Technician
Carolina Shirt Company
03.2021 - 11.2021
- Operated embroidery machines to produce high-quality designs on apparel.
- Selected appropriate thread colors based on design specifications and customer requests.
- Performed regular cleaning and troubleshooting to maintain equipment reliability.
- Collaborated with design team to ensure accurate implementation of artwork.
- Managed order processing, executed logo designs, ensured optimal machine functionality.
- Prioritized tasks based on production schedules to consistently meet deadlines.
Welder Helper
Arc Energy Services
06.2020 - 02.2021
- Prepared materials for welders to ensure job readiness.
- Assisted welders in preparing materials for various projects.
- Maintained and organized welding tools and equipment for optimal efficiency.
- Followed safety protocols to ensure a safe working environment at all times.
Welder helper
Orano Group with Arc Energy
06.2019 - 03.2020
- Prepared materials for welding jobs, ensuring all components were ready for efficient task execution.
- Operated CNC laser machine and overhead crane to support timely completion of project requirements.
- Assisted welders in preparing materials and setting up equipment for projects.
- Maintained cleanliness and organization of work areas to ensure safety protocols.
- Supported welding activities by handling tools and equipment as needed.
Education
High School -
South Columbus High School
Tabor City, NC06-2017
Certificate -
Tulsa Welding School
Welding School -
Arc Energy Services Welding School
Skills
- Safety protocols
- OSHA regulations
- Troubleshooting techniques
- Continuous improvement
- Team collaboration
- Time management
- Adaptability
- Problem-solving
- Organizational skills
- Quick learning
- Effective communication
- Active listening
- Professional demeanor
- Professionalism
- Teamwork skills
- Customer assistance
- Analytical skills
- Financial management
- Time management
Timeline
Embroidery Technician
Carolina Shirt Company
06.2023 - 03.2025
Welder helper/Fire Watch/Heat Treat Helper/FME Monitor/Confined space watch/Boundary guard/Material handler
Arc Energy Services
06.2022 - 06.2023
Customer Care Representative
Alight Solutions
11.2021 - 06.2022
Embroidery Technician
Carolina Shirt Company
03.2021 - 11.2021
Welder Helper
Arc Energy Services
06.2020 - 02.2021
Welder helper
Orano Group with Arc Energy
06.2019 - 03.2020
High School -
South Columbus High School
Certificate -
Tulsa Welding School
Welding School -
Arc Energy Services Welding School