Savanna Brewer
Charlotte
Summary
Dynamic and engaging professional with extensive experience in hospitality, including a successful tenure at The Workman's Friend for the last five years. Proven expertise in cocktail preparation and inventory management, complemented by outstanding customer service skills. Recognized for enhancing guest experiences and maintaining high standards in fast-paced environments. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
The Workman's Friend
01.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Held AGM role for three years during this time as well.
Hair Stylist
Dolce Lusso
12.2019 - 10.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently met guest expectations with their service or style.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Upsold product and services through advanced knowledge and interpersonal skills.
Front Desk Receptionist
Waters Edge Family Dental
02.2017 - 08.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Filed insurance in an accurate and timely manner.
- Kindly and compassionately handled situations with patients including collecting overdue bills, explaining diagnoses and insurance policies.
Server
Sakura
04.2017 - 10.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Held a superior knowledge of sushi, sake, wine and beer.
Education
High School Diploma -
International High School of New Orleans
New Orleans, LAAssociate of Arts - Philosophy
Central Piedmont Community College
Charlotte, NC05-2026
Cosmetologist License - Cosmetology
Aveda Institute
Charlotte, NC01-2019
Skills
- Cocktail preparation
- Inventory management
- Food safety regulations knowledge
- Serv Safe Certified
- Engaging personality
- Outstanding customer service
Accomplishments
- Oversaw 40+ employees in a restaurant bringing in $400,000 in monthly revenue.
- Contributed to service that earned a stellar review in multiple Charlotte publications.
- Improved team productivity with morale-boosting meetings and incentives.
Certification
Servsafe certified - Manager certification
NC Cosmetology license
Timeline
Bartender
The Workman's Friend
01.2021 - Current
Hair Stylist
Dolce Lusso
12.2019 - 10.2021
Server
Sakura
04.2017 - 10.2019
Front Desk Receptionist
Waters Edge Family Dental
02.2017 - 08.2020
High School Diploma -
International High School of New Orleans
Associate of Arts - Philosophy
Central Piedmont Community College
Cosmetologist License - Cosmetology
Aveda Institute