Satara Williams
Charlotte,NC
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Podiatrist Assistant
East Over Foot and Ankle
Charlotte, NC
03.2025 - 06.2025
- Facilitated timely diagnostics by proficiently performing X-ray imaging under podiatrist supervision when necessary.
- Ensured a sterile environment by properly preparing examination rooms before each appointment and following strict sanitation protocols.
- Educated patients on proper foot care techniques, leading to improved overall health and wellbeing.
- Supported front office staff by managing phone calls when needed, improving overall office efficiency.
- Aided podiatrists with custom orthotic fittings for individualized patient needs.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Customer Service Representative
Idseal
Charlotte, NC
01.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction..
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Assistant
First Care Medical Clinic
Charlotte, NC
04.2024 - 07.2024
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure,weight, and glucose.
- Increased clinic efficiency by expertly administering injections, drawing blood samples, and performing EKGs under physician supervision.
Customer Service Cashier
Lowes Distribution Center
Charlotte, N
01.2019 - 12.2019
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
Independence High School
Charlotte, NC07.2017
Some College (No Degree) -
Med Certs
Livonia, MO Skills
Infection control protocols
Pain management techniques
Patient care coordination
Appointment scheduling
Medical terminology proficiency
Timeline
Podiatrist Assistant
East Over Foot and Ankle
03.2025 - 06.2025
Medical Assistant
First Care Medical Clinic
04.2024 - 07.2024
Customer Service Representative
Idseal
01.2020 - 07.2021
Customer Service Cashier
Lowes Distribution Center
01.2019 - 12.2019
High School Diploma -
Independence High School
Some College (No Degree) -
Med Certs