Sasha Jackson

• Analyzed business needs to provide tailored solutions for clients.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Developed and maintained strong client relationships to identify opportunities for improvement.
• Implemented process improvements that streamlined operations and increased efficiency.
• Analyzed customer feedback to identify trends and enhance retention strategies.

Assisted in gathering critical information during medical emergencies to provide timely pre-dispatch instructions. Guided callers and dispatchers with empathy and patience. Monitored and tracked stolen vehicles, maintaining situational awareness.

• Managed emergency calls, ensuring rapid response and efficient resource allocation.
• Worked effectively in fast-paced environments.
• Collaborated with team members to resolve logistical challenges in asset tracking.
• Utilized mapping software to enhance accuracy of location data and resource allocation.

Assisted customers with service inquiries via phone and chat regarding policy coverage and claims. Supported customers in navigating claims processes for insurance products and services. Addressed customer inquiries and resolved issues effectively.

• Assisted in processing policy changes and claims, ensuring accuracy and compliance with company standards.

Oversaw non-emergency Medicaid transportation services, ensuring exceptional customer service delivery.

• Managed non-emergency Medicaid transportation while providing the highest quality of customer service geared towards the community of those who access healthcare.

Executed data analysis and interpretation in a fast-paced global research firm.

• Assisted in tax preparation for individuals utilizing H&R Block and Turbo Tax services. Performed general task on customers’ accounts, issued new cards, and performed troubleshooting on tax software.