Sari Docsh
Raleigh
Summary
Dynamic Department Supervisor at Lowes Home Improvement with a proven track record in customer service excellence and inventory management. Skilled in leading teams to enhance productivity and achieve high customer satisfaction. Adept at analyzing market trends to drive growth, while fostering a culture of continuous improvement and engagement among staff.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Raleigh
03.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Trained and mentored new associates on department policies and procedures.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Shift Leader
Simply Natural Creamery & Jersey Farm
Ayden
04.2019 - 11.2021
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Bachelor of Science - Entrepreneurship
University of North Carolina At Greensboro
Greensboro, NC12-2025
Associate of Arts - Arts
Pitt Community College
Winterville, NC05-2023
Associate of Science - Horticulture
Pitt Community College
Winterville, NC05-2023
Skills
- Project management
- Customer service
- Visual merchandising
- Problem-solving
- Workflow optimization
- Time management
- Leadership
- Customer engagement
- Team leadership
- Inventory management
Languages
English
Professional
Timeline
Department Supervisor
Lowes Home Improvment
03.2022 - Current
Shift Leader
Simply Natural Creamery & Jersey Farm
04.2019 - 11.2021
Bachelor of Science - Entrepreneurship
University of North Carolina At Greensboro
Associate of Arts - Arts
Pitt Community College
Associate of Science - Horticulture
Pitt Community College
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