Sarah Harlow
Mobile Modular
Huntersville,NC
15
years of professional experience
Operations and Training professional with 20+ years of experience in project coordination, employee development, process improvement, and customer service. Proven ability to onboard, train, mentor, and support team members through structured learning programs, documentation, and hands-on coaching. Recognized for building collaborative relationships, simplifying complex processes, and developing employees to achieve operational excellence. Skilled at facilitating training, creating standardized processes, and serving as a trusted resource for peers and leadership.
Work History
Operations Coordinator III
13 Years- Lead onboarding and training efforts for new Operations Coordinators through structured learning plans, job shadowing, and hands-on project support.
- Develop and maintain training materials, process guides, and operational documentation.
- Facilitate one-on-one and group training sessions focused on company systems, processes, customer service, and project management.
- Mentor team members by providing ongoing coaching, guidance, and problem-solving support.
- Partner with leadership to identify training opportunities and support employee development.
- Serve as a subject matter expert (SME) for operational processes and NextGen development initiatives.
- Support cross-training programs that promote workforce flexibility and business continuity.
- Operations & Project Management
- Coordinate project schedules, deliveries, returns, logistics, and contract administration.
- Collaborate with architects, school districts, military installations, construction teams, and sales partners to ensure successful project execution.
- Conduct site evaluations and quality reviews to ensure customer satisfaction and operational excellence.
- Negotiate pricing and coordinate services with vendors and contractors.
- Create purchase orders, approve vendor payments, and support financial controls.
- Audit reports and business processes to ensure compliance and accuracy.
- Participate in employee engagement initiatives that foster a positive workplace culture.
Operations/Inventory Coordinator
4 Months- Managed inventory and parts procurement for three production lines utilizing SAP.
- Coordinated shipping and receiving activities to support production operations.
- Conducted inventory audits to ensure accuracy and compliance.
- Led weekly and quarterly vendor training meetings.
- Identified recurring operational challenges and partnered with stakeholders to implement process improvements.
- Analyzed pricing and vendor information to support cost-saving initiatives.
Executive Assistant, West Business Unit
1 Year- Prepared executive reports, presentations, organizational charts, and departmental communications.
- Managed calendars, expense reporting, and administrative support for leadership.
- Maintained strict confidentiality while supporting executive operations.
- Assisted with meeting preparation and operational planning activities.
- Customer Service Representative II | 2010 – 2012
- Managed customer orders, claims, and distributor communications through SAP.
- Built strong customer relationships through issue resolution and proactive communication.
- Participated in special projects focused on service and process improvements.
- Inventory Control Coordinator II | 2010
- Investigated and resolved inventory discrepancies within SAP.
- Performed audits and reconciliations for multiple facilities.
- Collaborated with purchasing, billing, customer service, and accounting teams.
- Supported month-end and quarter-end inventory reporting activities.
Education
Skills
Training & Development
New Hire Onboarding
Employee Coaching & Mentoring
Training Facilitation
Knowledge Transfer
Process Documentation
Cross-Training Programs
Operations & Leadership
Project Coordination
Operations Management
Change Management
Continuous Improvement
Quality Assurance
Organizational Effectiveness
Business Skills
Customer Service Excellence
Contract Administration
Vendor Management
Report Auditing
Microsoft Office Suite
Cross-Functional Collaboration
Accomplishments
- Successfully trained and onboarded multiple Operations Coordinators and team members.
- Created standardized training materials and process documentation.
- Established best practices to improve consistency across regions and teams.
- Recognized as a trusted resource for operational knowledge, project coordination, and system expertise.
- Supported both in-person and remote learning environments.
Timeline
Operations Coordinator III
Mobile Modular
08.2013 - CurrentRead More
Operations/Inventory Coordinator
Coca-Cola Bottling Company
04.2013 - 08.2013Read More
Executive Assistant, West Business Unit
Monster Energy Company
01.2012 - 01.2013Read More
Riverside Community College
Read More