Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Walters

Locust

Summary

Highly organized and customer-focused professional with a proven track record in customer service. Demonstrates and skilled in effective communication, problem-solving, and conflict resolution skills. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Customer Service Representative Team Lead

Movie Mars
11.2017 - Current
  • Effectively manage and resolve customer disputes and return requests, maintaining positive customer relationships.
  • Process refunds accurately and efficiently.
  • Proactively identify and flag potential fraudulent orders to protect company assets.
  • Serve as a liaison between management and staff, effectively communicating updates on company policies and procedures.

Front Desk Receptionist

Sara's Doggone Beautiful Salon and Spa
11.2016 - 10.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Collected payments, processed transactions and updated relevant records.
  • Successfully implemented and managed an online scheduling system.

Customer Service Representative

Movie Mars
02.2011 - 11.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided exceptional customer support via phone and email, addressing inquiries and resolving issues promptly.
  • Processed customer returns and placed orders accurately, ensuring customer satisfaction.
  • Identifed potential fraud by thoroughly reviewing customer orders.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05-2013

Skills

  • Team management
  • CRM software
  • Call center experience
  • Complaint handling
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Customer service

Timeline

Customer Service Representative Team Lead

Movie Mars
11.2017 - Current

Front Desk Receptionist

Sara's Doggone Beautiful Salon and Spa
11.2016 - 10.2017

Customer Service Representative

Movie Mars
02.2011 - 11.2016

Associate of Arts -

Central Piedmont Community College

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Sarah Walters