Sarah Thach
Lexington
Summary
Dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 4 years of experience serving over hundreds dinner guests at Blue Iguana restaurant. Helpful Computer Lab Assistant with comprehensive experience of troubleshooting computer problems and maintaining lab equipment. Skilled at operating and repairing printers, scanners and computers. Retail professional prepared for this role with comprehensive background in sales and cashier operations. Proven ability to enhance customer satisfaction and streamline checkout processes. Valued for teamwork, reliability, and adaptability in dynamic retail environments. Adept at resolving computer hardware and software issues. Friendly, responsible, and accommodating with a professional attitude through 10+ years of customer service.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Blue Iguana
Fairfax, VA
11.2017 - 08.2021
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and other perishables.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Clean outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking server stations.
- Monitored guests for alcohol consumption and intoxication.
- Worked with multiple POS systems to place orders, manage bills, and handle complimentary items for dissatisfied customers.
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Checked identification to enforce age requirement for alcoholic beverages.
- Trained incoming staff on restaurant practices, culture and procedures to maximize job satisfaction and productivity.
- Greeted and maintained relationships with regular customers.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food and drink orders efficiently, maintaining accuracy and speed during peak hours.
- Trained and mentored new staff on menu offerings and service standards to enhance team performance.
Receptionist
Villa Nails
Herndon, VA
01.2015 - 08.2017
- Keep store areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Provided excellent customer care by responding to requests and customer inquiries.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Offered appointment information updates and rescheduling to guests.
- Scheduled appointments efficiently using salon management software for optimal resource allocation.
- Handled client inquiries and concerns with professionalism, enhancing customer satisfaction and loyalty.
Sales Associate
Dollar Tree
Chantilly, VA
02.2014 - 08.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve inventory visibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve store goals and maintain operational efficiency.
- Trained new associates on store policies, customer service techniques, and cash handling procedures.
- Implemented loss prevention strategies to reduce shrinkage and protect company assets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed high-volume incoming calls, ensuring prompt and professional communication.
Computer Lab Assistant
Northern Virginia Community College
Manassas
08.2014 - 05.2016
- Provided instruction to all lab users on proper use of all equipment.
- Remove and replace malfunctioning components to correct hardware problems.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conducted regular system updates and maintenance checks to ensure compliance with IT policies and security protocols.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Provided technical support for students and faculty, resolving issues with hardware and software efficiently.
Sales Associate
Edible Arrangements
Chantilly, VA
06.2010 - 06.2011
- Prepared and served food adhering to safety and sanitation guidelines.
- Operated kitchen equipment efficiently to maintain workflow.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new staff on food service protocols and customer service standards.
- Monitored food quality and presentation to ensure customer satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Processed customer transactions with accuracy and efficiency, ensuring a seamless checkout experience.
- Managed cash register operations, balancing cash drawers at shift end to maintain financial integrity.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06-2014
No Degree - Computer Science, Minor Information Technology
Northern Virginia Community College
Manassas, VASkills
- Communication skills
- Food preparation and sanitation safety
- Guest engagement
- Hospitality service expertise
- Documentation and reporting
- Professional demeanor
- Organization skills
- Multitasking strengths especially in high stress environments
- Computer systems knowledge
- Staff education and training
- Cash handling expert
- Strong work ethic
- Exceptional customer service
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server/Bartender
Blue Iguana
11.2017 - 08.2021
Receptionist
Villa Nails
01.2015 - 08.2017
Computer Lab Assistant
Northern Virginia Community College
08.2014 - 05.2016
Sales Associate
Dollar Tree
02.2014 - 08.2016
Sales Associate
Edible Arrangements
06.2010 - 06.2011
High School Diploma -
Chantilly High School
No Degree - Computer Science, Minor Information Technology
Northern Virginia Community College