Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Somerson

Hope Mills

Summary

Dynamic and results-driven professional with a proven track record at Golden Corral Buffet and Grill, excelling in customer service and complaint resolution. Skilled in ticket sales and payment processing, I enhance customer satisfaction while fostering loyalty through effective communication and organization. Committed to optimizing operations and delivering exceptional experiences.

Overview

11
11
years of professional experience

Work History

Ticket Seller

Fayetteville Woodpeckers (Houston Astros Single-A
03.2025 - Current
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Utilized specialized software programs for processing ticket orders accurately and efficiently.
  • Maximized revenue by upselling additional services or promotional packages when appropriate.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Assistant Manager

Golden Corral Buffet and Grill
06.2014 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Accounting And Finance

Strayer University
Raleigh, NC

Skills

  • Ticket sales
  • Organization
  • Complaint handling
  • Basic computer skills
  • Database usage
  • Customer service
  • Payment processing
  • Creative thinking
  • Honest and dependable
  • Analytical thinking
  • Issue resolution

Timeline

Ticket Seller

Fayetteville Woodpeckers (Houston Astros Single-A
03.2025 - Current

Assistant Manager

Golden Corral Buffet and Grill
06.2014 - 12.2021

Accounting And Finance

Strayer University

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Sarah Somerson