Sarah Senga

Senior at Western Carolina University graduating in December 2025 with a degree in Business Administration, specializing in Hospitality and Tourism Management. Seeking a full-time role in the hospitality industry to utilize internship experiences, leadership skills, and event planning passion for organizational growth. Experienced hospitality professional with a strong background in food and beverage service, known for high standards and results-driven performance. Brings valuable experience in customer service and ensuring seamless dining experiences. Committed to teamwork, flexibility, effective communication, and attention to detail.

• Job Flow Development: Developed and implemented an innovative Job Flow system for new employees, outlining step-by-step tasks required to open and close food service stations. This system uses detailed spreadsheets that specify task timing and methods. As a result, stations now open and close on schedule, enabling managers to allocate more time for other important tasks and improve overall operational efficiency.
• Collaborated with a team of five people including me in the development of a comprehensive analysis and strategic recommendations for Ober Mountain's hospitality services. Our efforts focused on optimizing guest services, improving operational efficiency, and aligning business practices with industry standards. We delivered actionable solutions designed to enhance both the guest experience and operational performance, ensuring the business remains competitive in the market.

• ServSafe Certification
• TIPS (Training for Intervention Procedures) Certification – Alcohol Service
• Allergen Training Certification

Each semester, students have the opportunity to be named to the Dean's List by achieving a GPA higher than 3.5 for that semester