Sarah Senga
Cullowhee
Summary
Senior at Western Carolina University graduating in December 2025 with a degree in Business Administration, specializing in Hospitality and Tourism Management. Seeking a full-time role in the hospitality industry to utilize internship experiences, leadership skills, and event planning passion for organizational growth. Experienced hospitality professional with a strong background in food and beverage service, known for high standards and results-driven performance. Brings valuable experience in customer service and ensuring seamless dining experiences. Committed to teamwork, flexibility, effective communication, and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Experience
Various Roles in the Food Industry
- Gained experience in fast-paced food service environments, honing leadership, communication, and organizational skills.
- Managed customer relations, resolved service issues, and ensured high standards of food quality and safety.
Student Worker Lead
Aramark Food Service
01.2022 - Current
- Led and trained new student employees, ensuring efficient operation of food service stations.
- Managed scheduling, coordinated staff, and contributed to maintaining a high level of guest service.
- Developed organizational skills through job flow management and responding to emergencies.
Education
Bachelor of Science - Business Administration, Concentration in Hospitality and Tourism Management
Western Carolina University
Cullowhee, NC12.2025
Skills
- Event planning expertise
- Guest relations management
- Hospitality management
- Collaborative team management
- Analytical problem-solving
- Effective communication skills
- Project execution management
- Background in Hyperion financial management processes
- Event hosting in dining settings
- Event catering services
- Food service management
Accomplishments
- Job Flow Development: Developed and implemented an innovative Job Flow system for new employees, outlining step-by-step tasks required to open and close food service stations. This system uses detailed spreadsheets that specify task timing and methods. As a result, stations now open and close on schedule, enabling managers to allocate more time for other important tasks and improve overall operational efficiency.
- Collaborated with a team of five people including me in the development of a comprehensive analysis and strategic recommendations for Ober Mountain's hospitality services. Our efforts focused on optimizing guest services, improving operational efficiency, and aligning business practices with industry standards. We delivered actionable solutions designed to enhance both the guest experience and operational performance, ensuring the business remains competitive in the market.
Websites
Certification
- ServSafe Certification
- TIPS (Training for Intervention Procedures) Certification – Alcohol Service
- Allergen Training Certification
chancellors list
Each semester, students have the opportunity to be named to the Dean's List by achieving a GPA higher than 3.5 for that semester
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Student Worker Lead
Aramark Food Service
01.2022 - Current
Food Service Experience
Various Roles in the Food Industry
Bachelor of Science - Business Administration, Concentration in Hospitality and Tourism Management
Western Carolina University
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