Sarah Rivers
Pineville
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Olive Garden
Pineville
01.2025 - Current
- As an Olive Garden restaurant hostess I greeted people
- Kindly when they walked in asked them how many people there will be with them
- Assisted with setting up banquet rooms for special events.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted staff by serving food and beverages or bussing tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Greeted customers and escorted them to their tables.
Team Member
Jersey Mike's Subs
Pineville
02.2024 - 08.2024
- Greeted customers upon entering the store with friendly demeanor.
- Identified opportunities for process improvements within the department.
- Created detailed reports outlining project progress and results achieved.
- Monitored expiration dates on food items for freshness assurance.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Analyzed company's expenditures and developed financial models.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
High School Diploma -
Ballentyne Ridge High School
Pineville, NCSkills
- Customer service
- Cash handling
- Event coordination
- Conflict resolution
- Kindness
- Great communication skills
- Team collaboration
- Time management
- Efficient collaboration
- Conflict de-escalation
- Social perceptiveness
Timeline
Restaurant Hostess
Olive Garden
01.2025 - Current
Team Member
Jersey Mike's Subs
02.2024 - 08.2024
High School Diploma -
Ballentyne Ridge High School