Sarah Reid
Troutman
Summary
Manager at Costco with expertise in inventory management and team leadership. Developed effective strategies that increased sales performance and improved customer satisfaction. Proficient in conflict resolution and employee training, promoting a collaborative work environment. Dedicated to upholding safety compliance and operational excellence.
Overview
13
13
years of professional experience
Work History
Department Manager (Various Departments)
Costco
Mooresville
07.2019 - Current
- Expertise in inventory management and team leadership.
- Developed effective strategies that increased sales performance and improved customer satisfaction.
- Proficient in conflict resolution and employee training, promoting a collaborative work environment.
- Dedicated to upholding safety compliance and operational excellence.
- Managed shipping and receiving orders from depots and outside vendors.
- Analyzed sales data to identify opportunities to improve sales performance of the department.
- Manage relationships with buyers and vendors to ensure appropriate merchandise selection in the department and communicate any recalls or product issues.
- Managed the performance of employees, and oversee the proper stocking and rotation of products.
- Wrote, reviewed and issued regular employee performance reviews as well as disciplinary counseling.
- Handled departmental scheduling to maintain proper staffing to meet sales budget.
- Interviewed, hired, and trained warehouse staff to meet tight schedules and demanding performance targets.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
- Monitored member feedback to ensure satisfaction with services provided.
- Assisted in recruiting new members by attending networking events.
- (Held various other leadership and hourly roles prior to management in 2023)
Customer Service Representative
Planet Fitness
Salisbury
12.2016 - 12.2018
- Customer service representative: conduct facility tours for prospective members, sell memberships, instruct on equipment use, compile statistics, and clean.
- Developed positive relationships with customers through friendly interactions.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Retail Packaging/Labeling
The Hop Ice Cream Café
Asheville
06.2013 - 08.2015
- Managed inventory and supplies to ensure timely availability of materials.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Assisted with setup, serving, and takedown for community events.
- Utilized various machinery and tools effectively and safely.
Education
Bachelor of Arts - Music (Music Business Concentration)
Catawba College
Salisbury, NC 08.2015 - 05/2019
Skills
- First aid/CPR certified
- Proficient in CRM applications
- Proficient in Microsoft Office applications
- Management skills
- Typing skills
- Attention to detail
Timeline
Department Manager (Various Departments)
Costco
07.2019 - Current
Customer Service Representative
Planet Fitness
12.2016 - 12.2018
Bachelor of Arts - Music (Music Business Concentration)
Catawba College
08.2015 - 05/2019
Retail Packaging/Labeling
The Hop Ice Cream Café
06.2013 - 08.2015