Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Newsom

Havelock

Summary

Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

Seniors Choosing to Live at Home
08.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.

General Manager

Sandal Factory
04.2023 - 08.2024
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Cake Decorator

Food Lion
10.2022 - 04.2023
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Assistant Manager

Taco Bell
01.2021 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.


Education

Associate of Arts - Business

College of The Sequoias
Visalia, CA

High School Diploma -

Hanford High
Hanford, CA
05-1997

Skills

  • Analytical problem-solving
  • Dedicated work ethic
  • Effective verbal communication
  • Effective time organization
  • Detail-oriented
  • Accurate data entry
  • Collaborative team member
  • Adept at using Excel and Word
  • Schedule coordination

Timeline

Scheduling Coordinator

Seniors Choosing to Live at Home
08.2024 - Current

General Manager

Sandal Factory
04.2023 - 08.2024

Cake Decorator

Food Lion
10.2022 - 04.2023

Assistant Manager

Taco Bell
01.2021 - 10.2022

Associate of Arts - Business

College of The Sequoias

High School Diploma -

Hanford High

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Sarah Newsom