Sarah McKittrick
Havelock
Summary
Dynamic professional with a proven track record at Lookout Ford, excelling in high-ticket product sales and consultative selling. Expert in relationship building and conflict resolution, I effectively increased customer retention and satisfaction. Proficient in contract review and document handling, I ensure seamless processes and exceptional service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Lookout ford
Morehead city
03.2025 - Current
- Built strong, trust-based customer relationships through detailed needs assessment and clear communication.
- Presented and sold high-value maintenance and service packages.
- Explained complex options, pricing, and long-term value—skills directly applicable to modular home sales consultations.
- Coordinated multi-step repair processes, ensuring timely updates and smooth workflow.
- Handled escalations professionally, improving customer satisfaction and retention.
Title Clerk
Kurtis Chevrolet
Morehead city
10.2024 - 03.2025
- Processed titles, registrations, and purchase documents with exceptional accuracy and compliance.
- Verified customer information, resolved discrepancies, and coordinated with sales and finance teams.
- Utilized Notary Public commission for document verification when required.
- Strengthened administrative and contract-handling skills directly relevant to modular home sales documents and permit processes.
Service Advisor
Lookout ford
Morehead city
07.2023 - 10.2024
- Conducted intake interviews, identified customer needs, and recommended appropriate services.
- Increased department revenue through value-based sales and strong customer communication.
- Managed detailed repair timelines and provided frequent status updates.
- Maintained accurate records, estimates, and customer notes for seamless service flow.
Education
High School Diploma -
West Carteret High School
Morehead City, NC01.2007
Skills
- High-Ticket Product Sales
- Consultative Selling & Customer Needs Assessment
- Relationship Building & Customer Retention
- Pricing, Estimates & Proposal Writing
- Project Coordination & Timeline Management
- Contract Review & Document Handling
- Title Documentation & Registration
- Notary Public (Active Commission)
- Conflict Resolution & Service Recovery
- Clear Communication & Presentation Skills
- Detail-Oriented Administrative Work
- Service sales strategies
Certification
Notary Public, Active Commission
Accomplishments
- Consistently exceeded customer satisfaction and service sales goals.
- Recognized for accuracy and efficiency in title and documentation work.
- Improved communication processes, increasing customer loyalty and overall experience.
References
Available upon request.
Relevant Strengths For Modular Home Sales
- Skilled in guiding customers through major financial, lifestyle, and long-term decisions
- Strong understanding of contracts, titles, notarization, and regulatory paperwork
- Excellent follow-through and communication for long sales cycles
- Proven success in building trust and driving repeat business
- Highly organized with strong attention to detail
- Ability to explain customizable features and product benefits clearly
Timeline
Assistant Service Manager
Lookout ford
03.2025 - Current
Title Clerk
Kurtis Chevrolet
10.2024 - 03.2025
Service Advisor
Lookout ford
07.2023 - 10.2024
High School Diploma -
West Carteret High School