Sarah McBane
Burlington
Summary
Dynamic Branch Manager with a proven track record at Welcome Finance, excelling in customer service and operations management. Enhanced customer satisfaction ratings through effective conflict resolution and staff supervision. Skilled in implementing sales strategies that consistently exceed targets, demonstrating strong time management and team collaboration abilities.
Overview
12
12
years of professional experience
Work History
Branch Manager
Welcome Finance
01.2014 - 03.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service Router
D & J Cable
03.2013 - 01.2014
- Evaluated and recommended new routing technologies to enhance overall network performance.
- Improved network efficiency by designing and implementing optimal routing configurations.
- Performed root cause analysis on reported issues, diagnosing problems accurately and implementing effective solutions promptly.
Assistant Manager
Rue 21
01.2011 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Business
Alamance Community College
Graham, NCHigh School Diploma -
Southern Alamance
Graham, NC06-2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team player
- Staff supervision
- Conflict resolution
Timeline
Branch Manager
Welcome Finance
01.2014 - 03.2023
Customer Service Router
D & J Cable
03.2013 - 01.2014
Assistant Manager
Rue 21
01.2011 - 03.2013
Business
Alamance Community College
High School Diploma -
Southern Alamance
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