Sarah Keifer
Charlotte
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
10.2024 - 02.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Genghis Grill - Build Your Own Stir Fry
10.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored all alcohol sales and implemented state and federal guidelines for purchase, inventory, and sale.
Bakery Manager
The Fresh Market
12.2022 - 11.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Managed all baking operations professionally and handled all problems confidently.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Multi-Unit General Manager
Jimmy Johns Gourmet Subs
02.2020 - 12.2022
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
General Manager
Papa John's Pizza
02.2017 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
High School Diploma -
Providence High School
Charlotte, NC06-2009
Skills
- Operations management
- Food safety
- Cost control and Budget planning
- Talent development
- Guest relations and Customer Experience oriented
- Schedule coordination
- Business management
- Inventory control and record keeping
- Kitchen equipment operation and maintenance
- Complaint resolution
Timeline
Restaurant General Manager
Pizza Hut
10.2024 - 02.2025
General Manager
Genghis Grill - Build Your Own Stir Fry
10.2023 - 10.2024
Bakery Manager
The Fresh Market
12.2022 - 11.2023
Multi-Unit General Manager
Jimmy Johns Gourmet Subs
02.2020 - 12.2022
General Manager
Papa John's Pizza
02.2017 - 02.2020
High School Diploma -
Providence High School
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