Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hughes Pippins

Greenville

Summary


Professional with strong foundation in customer service, and management experience. Prepared for roles that demand high standards and results-oriented approaches. Proven ability to enhance customer satisfaction and resolve issues efficiently. Known for collaborative teamwork and adaptability to changing needs. Skills include effective communication and problem-solving, valued for reliability and positive attitude.

Overview

27
27
years of professional experience

Work History

Customer Contact Representative

Greenville Utilities
11.2024 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
  • Made follow-up phone calls to customers about general issues.
  • Reduced call wait times by efficiently handling inquiries and routing calls as needed.

Financial Services Representative

State Employees Credit Union
06.2022 - 11.2024
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve targets and improve overall branch performance.
  • Delivered accurate cash handling and Preformed Vault Custodian Duties.
  • Acted as Branch Marshall, ensuring branch security at all times and managed vendors to improve upkeep in branch appearance.

Evening Manager

Food Lion
06.2014 - 06.2022
  • In absence of store manager, oversaw total store operations.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Increased sales through effective merchandising strategies and promotional displays.
  • Provided excellent customer service, leading by example for team members to follow.
  • Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
  • Hire, train and develop new associates.
  • Sustainability enforcement.

Customer Service and Sales Manager

Food Lion
06.2012 - 06.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Interviewed new candidates. Developed new training plans and completed yearly appraisals. Held associates accountable for performances.

District Scan Lead and Trainer

Food Lion
06.2010 - 06.2012
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Retail Pricing Coordinator

Food Lion
08.1998 - 06.2010
  • Collaborated with merchandising teams for optimal product placement, maximizing sales potential.
  • Minimized losses due to markdowns by closely monitoring inventory levels and proactively adjusting prices as needed.
  • Increased staff efficiency through comprehensive training on pricing software and tools.

Education

Associate of Arts -

Pitt Community College
Winterville, NC

Skills

  • Data entry
  • Client relations
  • Complaint handling
  • Multi-line phone systems
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Documentation

Timeline

Customer Contact Representative

Greenville Utilities
11.2024 - Current

Financial Services Representative

State Employees Credit Union
06.2022 - 11.2024

Evening Manager

Food Lion
06.2014 - 06.2022

Customer Service and Sales Manager

Food Lion
06.2012 - 06.2014

District Scan Lead and Trainer

Food Lion
06.2010 - 06.2012

Retail Pricing Coordinator

Food Lion
08.1998 - 06.2010

Associate of Arts -

Pitt Community College

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Sarah Hughes Pippins