Compassionate nursing leader with 12 years of progressive leadership experience in both acute care and health system roles. Skilled in effective operationalization of projects, fostering collaborative teams with impactful outcomes, and promoting professional growth. Known for adaptability and creativity in strategic planning.
Overview
28
28
years of professional experience
Work History
Clinical Operations Director, Nursing and Patient Care Retention
Duke University Health System
02.2022 - Current
Develop and maintain initiatives to advance, support and retain the nursing workforce talent.
Develop and analyze data to evaluate turnover metrics, retention strategies, return on investment and performance indicators.
Engage in nursing and nursing support role recognition programs to build sense of community and inclusivity while highlighting the excellence of individuals and teams.
Operationalize and maintain the International Nurse Program consisting of 900+ International RNs.
Lead supplemental staffing teams with 250+ FTEs including RNs, BHTs and PASAs. Demonstrated ability to quickly pivot teams and workflows to meet changing healthcare and organizational needs.
Engaged in redesign of Health System Hub. Manage cross-functional teams to optimize resource allocation and improve operational efficiency.
Mentor and advance new leaders within my team and the organization
Nurse Manager Operations, Intensive Care Nursery
Duke University Health System
11.2017 - 01.2022
Lead a team of 170 RN FTEs and 12 NCA/HUC FTEs in 67-bed Neonatal ICU maintaining high safety metrics, low staff turnover and a positive work environment.
Manage daily operations to ensure efficient functioning of operations and ensure optimal patient outcomes through implementation of evidence-based practices.
Mentoring of staff including 8 Clinical Leads with a focus on initiating and advancing their leadership roles.
Monitor quality metrics and developing education and support in areas of need.
Promote an environment of safety, trust and excellence among team members and families
Develop and monitor budget to meet established financial metrics.
Display a spirit of teamwork and positivity to enhance team functioning within unit and across service line.
Demonstrated success with maintaining low turnover, high certification rates, supporting staff through advancing degrees and developing nurses into leaders in a variety of leadership roles.
Utilize creative strategies to improve work flow, staff scheduling and unit functioning.
Clinical Lead, Intensive Care Nursery
Duke University Health System
04.2013 - 10.2017
Function as charge nurse of 67 bed Level IV NICU.
Manage team of 25 nurses, NCAs and HUCs including performance coaching and reviews
Investigate and resolve safety reports
Facilitate HR functions of payroll, FMLA, scheduling
Staff recruitment and development
Customer service resolution
Facilitate multidisciplinary team meetings
RN, CNIV Intensive Care Nursery
Duke University Health System
08.2000 - 04.2013
Charge Nurse of 67 bed level IV NICU and unit preceptor
Co-chair of infection control committee, PQCNC delegate
Orientation coordinator, 2003-2005
Travel RN/Camp Nurse
AMN/Camp Don Lee
11.1999 - 08.2000
Assess and provide direct patient care for high-risk antepartum patients, mother-baby couplets, and full-term infants.
Maintain and dispense medications to 300 campers and staff, monitor allergies, basic first aid.
RN, CNII, Duke Birthing Center
Duke University Health System
08.1998 - 10.1999
Provide direct patient care for high-risk antepartum patients, mother-baby couplets, and infants
Member of unit clinical practice committee, new parent orientation committee
Unit preceptor
PNA and NCA, Duke Birthing Center
Duke University Health System
06.1997 - 08.1998
Completed PNA externship and transitioned to unit NCA
Education
Bachelors of Science - Nursing
UNC Wilmington
Masters of Nursing - Certified Nurse Leader
Queens University
PROFESSIONAL DEVELOPMENT
ASHHRA Annual Conference Panel Discussion, “Reimagining Workforce: How Duke, SSM and Lifebridge Health Built a Resilient Workforce for the Future”, April 2025
NCNA Annual Conference Poster Presentation, “International Recruitment: A World of Opportunity”, September 2024
2020 American Organization of Nurse Leaders Nurse Manager Fellow
CNML certification
Member, American Organization of Nurse Leaders
3D Sharing Day Poster Presentation: “A place for everything and everything in its place”, August 2017
Synova Nursing Leadership Conference, Podium presentation, "Displaying Leadership through Drastic Practice Change: Our nurse-led infection control initiative has reduced CLABSIs for more than 5 years through our maintenance phase." April 2016
Neill, S., Haithcock, S. Smith, P.B., Goldberg, R., Bidegain, M. Tanaka, D., Carriker, C., & Ericson, J.E. (2015). Sustained Reduction in Bloodstream Infections in Infants at a Large Tertiary Care Neonatal Intensive Care Unit. Advances in Neonatal Care.
Timeline
Clinical Operations Director, Nursing and Patient Care Retention
Educated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth
Director, Nursing and Patient Care Services- Acute Care at Sentara RMH Medical CenterDirector, Nursing and Patient Care Services- Acute Care at Sentara RMH Medical Center
Director of Nursing, Director of Patient Care Services at BrightStar Care of S. Orange CountyDirector of Nursing, Director of Patient Care Services at BrightStar Care of S. Orange County