Sarah Gardner
Sparta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Patient Connect
Goshen
09.2024 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Certified Medical Assistant
Alleghany Health
Sparta
04.2019 - 09.2024
- Administered injections under the direction of a physician or nurse practitioner.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Assisted with scheduling patient appointments and follow-up visits.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Processed payments from patients accurately using cash registers or computerized systems.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
Aiken Podiatry
Aiken
10.2012 - 05.2017
- Provided assistance to medical staff in performing minor surgical procedures
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
Medication Technician
North Point
Anderson
07.2010 - 07.2012
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted in the preparation and delivery of medications to patients.
- Provided patient education on proper medication use, side effects, and storage.
Lead Medication Technician
Cumberland Village
Aiken
04.2007 - 07.2010
- Maintained accurate records of patient's prescriptions and treatments.
- Communicated effectively with physicians regarding changes in drug therapies.
- Monitored expiration dates of medications stored in automated dispensing systems.
Education
Certificate - Medical Assistant
NHA
06-2020
Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA01-2019
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- HIPAA compliance
- Multi-line phone system
- Patient communication
- Appointment confirmation
- Inventory management
- Vital signs measurements
- Proficient in EPIC
- Documentation
- Medical terminology
- Electronic health records
- Inpatient care
- Outpatient care
- Medical office procedures
- Heartsaver CPR AED (CPR AED)
- Taking client histories
- Preparing treatment rooms
Timeline
Medical Receptionist
Patient Connect
09.2024 - Current
Certified Medical Assistant
Alleghany Health
04.2019 - 09.2024
Medical Assistant
Aiken Podiatry
10.2012 - 05.2017
Medication Technician
North Point
07.2010 - 07.2012
Lead Medication Technician
Cumberland Village
04.2007 - 07.2010
Certificate - Medical Assistant
NHA
Diploma - Medical Billing And Coding
Ashworth College