Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Flieger

Holly Springs

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Relations/ OR Pre Op

Cape Fear Eye Associates
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Waitress

Kanos Enterprises (Rainbow Restaurant)
02.2022 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Waitress Trainer

Logans Roadhouse
11.2019 - 12.2021

Billing Specialist

Chevrolet LLC
02.2014 - 11.2016
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

High School Diploma - General Studies

Miller Place High School

Liberal Arts - Liberal Arts And General Studies

Suffolk County Community College

Graduate - Emergency Medical Technology

Fayetteville Technical Community College
04.2021

Skills

  • Allergy awareness
  • Employee Retention
  • Labor Management
  • Health Code Compliance
  • Food presentation
  • Customer Engagement
  • Performance Improvement
  • POS System Operation
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude

Certification

BLS certified

OSHA certified

Timeline

Patient Relations/ OR Pre Op

Cape Fear Eye Associates
08.2024 - Current

Waitress

Kanos Enterprises (Rainbow Restaurant)
02.2022 - Current

Waitress Trainer

Logans Roadhouse
11.2019 - 12.2021

Billing Specialist

Chevrolet LLC
02.2014 - 11.2016

Liberal Arts - Liberal Arts And General Studies

Suffolk County Community College

Graduate - Emergency Medical Technology

Fayetteville Technical Community College

High School Diploma - General Studies

Miller Place High School

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Sarah Flieger