Sarah Eubank
Durham
Summary
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
11
11
years of professional experience
Work History
Client Care Coordinator
Truss Urgent Vet
09.2024 - 11.2025
- Coordinated client communications to enhance service satisfaction and streamline appointment scheduling.
- Managed patient records using electronic health systems, ensuring accuracy and compliance with regulations.
- Collaborated with veterinary staff to optimize workflow and improve client experience during visits.
- Provided education to pet owners on preventive care and treatment options, fostering informed decision-making.
Customer Service Representative
Animal Emergency and Specialty Center
04.2021 - 05.2024
- Provided empathetic support to clients during high-stress situations, ensuring effective communication and resolution.
- Assisted veterinarians by accurately documenting patient histories and treatment plans in electronic medical records system.
- Facilitated seamless appointment scheduling for clients, optimizing workflow and enhancing customer experience.
- Educated pet owners on emergency care procedures and follow-up treatments, promoting proactive health management.
- Resolved client inquiries and complaints promptly, demonstrating strong problem-solving skills and attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Manager
Holiday Inn Express and Suites
04.2015 - 10.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised team of front desk staff, promoting exceptional customer service standards.
- Implemented training programs for new employees, enhancing team performance and service delivery.
- Developed and maintained relationships with guests, addressing concerns to improve satisfaction rates.
- Coordinated reservations and room assignments using property management systems to optimize occupancy rates.
- Streamlined communication between departments to enhance overall operational efficiency and guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Checked guests in out of hotel, made reservations, and processed payments.
Education
Bachelor of Arts - History And Museum Studies
Tusculum College
Greeneville TN05-2012
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Scheduling
- Team supervision
- Case management
- Interdepartmental collaboration
- Interdisciplinary collaboration
- Claims resolution
- Customer service
- Problem-solving
- Multitasking
Timeline
Client Care Coordinator
Truss Urgent Vet
09.2024 - 11.2025
Customer Service Representative
Animal Emergency and Specialty Center
04.2021 - 05.2024
Front Desk Manager
Holiday Inn Express and Suites
04.2015 - 10.2020
Bachelor of Arts - History And Museum Studies
Tusculum College