Friendly individual with expertise in customer service and inventory management, honed at Starbucks. Excelled in creating a welcoming environment, resolving conflicts with a positive attitude, and enhancing operational efficiency. Experienced with different POS systems, and is a quick learner.
- Oversaw cash handling, including balancing tills, counting and distributing tips and completing change orders, as well as insuring everything is properly documented.
- Maintained inventory accuracy by following pars and business trends.
- Used customer service skills to maintain the third place, resolve conflicts, and recommend food or drink to questioning customers.
- Coached partners on food safety procedures to help maintain a food-safe environment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers upon arrival and provided a friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Customer Service
- Inventory management
- Knowledge sharing
- Positive attitude
- Problem-solving
- POS system operation