Sarah Brooks
Mooresville
Summary
Results-oriented professional with a strong background in customer service and data verification. Skilled in Microsoft Office and communication, with a focus on enhancing team productivity and customer satisfaction. Committed to delivering effective solutions and supporting organizational goals.
Overview
32
32
years of professional experience
Work History
Cashier
Fast Phil's
Mooresville
11.2025 - Current
- Processed customer transactions accurately and efficiently at Fast Phil's.
- Assisted customers with product inquiries, delivering exceptional service to enhance satisfaction.
- Managed cash register operations, ensuring accurate cash handling practices.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Supported inventory management by restocking shelves and monitoring product availability.
- Resolved customer complaints with professionalism and empathy, ensuring positive experiences.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on computerized point-of-sale system, maintaining accuracy and reliability.
Customer Service Coordinator
Banfield Pet Hospital
Cornelius
07.2025 - 11.2025
- Assisted clients with scheduling appointments and managing pet health records.
- Managed incoming calls and provided accurate information to pet owners.
- Collaborated with veterinary staff to ensure seamless patient care and communication.
- Resolved client inquiries and concerns promptly and professionally.
- Maintained an organized front desk area for efficient service delivery.
- Educated clients on available services and pet wellness programs offered.
- Provided customer service assistance to customers via phone and email.
CQ Coordinator
Lowe's Home Improvement
Mooresville
09.2019 - 06.2025
- Created detailed flooring estimates for customers by selecting appropriate products
- Verifying the information from the installers was correct
- Requested refigures to ensure accurate project pricing
- Reviewed final estimates with customers to confirm understanding and agreement
- Answering customer questions regarding the estimate
- Selling the project to the customer
- Process and send the contract to the customer
- Tender the project once the customer sends the signed contract back
- Answered incoming customer calls to address inquiries and provide support.
Design Admin
Power Home Solar & Roofing
Mooresville
08.2016 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Compiled and organized pictures taken by consultants into a PDF for engineer review.
- Sending back structural letters that were incorrect
- Uploaded incoming structural letters to appropriate customer account
- Working on structural holds and emailing consultants as well as their managers to get missing information that the engineer needed
- Managed site visit lists to facilitate scheduling for the engineer.
- Managed incoming emails and calls from consultants, engineers, and other departments to ensure effective communication.
Shift Supervisor
Sheetz
Benson
01.2010 - 01.2014
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service standards and procedures.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Vendor check ins
- Processed invoices
- Cashing out customers
- Closing out the registers at the end of my shift
- Processing EOD reports and preparing the Bank Deposit
Program Assistant
Durham Tech Community College
Durham
01.2009 - 01.2010
- Provided Customer Service
- Organized student records and maintained accurate database entries regularly.
- Facilitated student onboarding processes and provided necessary orientation information.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Performing Box Office Asst
Duke University
Durham
01.2000 - 01.2009
- Managed ticket sales and reservations for university events.
- Assisted patrons with inquiries and provided exceptional customer service.
- Processed transactions using ticketing software and payment systems.
- Maintained accurate records of ticket inventory and sales data.
- Collaborated with event staff to ensure smooth operations during performances.
- Trained new staff on box office procedures and customer service standards.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Utilized point-of-sale system to process tickets accurately and efficiently.
- Processed cash and credit card payments for tickets at the box office counter.
- Assisted in maintaining accurate records of all transactions.
- Verified customer information to ensure accuracy of orders.
- Maintained cleanliness of the box office area by wiping down counters, chairs.
- Provided guidance to volunteers working at the box office during special events.
- Answered incoming calls regarding event information and ticket sales.
- Managed customer database including adding new customers or updating existing accounts.
Cashier - Bursar's Office
Duke University
Durham
01.1994 - 01.2000
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions accurately and efficiently
- Assisted customers with inquiries and resolved issues promptly, enhancing customer satisfaction during peak hours.
- Greeted patrons warmly upon arrival, fostering a welcoming atmosphere that encouraged repeat visits.
- Trained new cashiers on register operations and customer service best practices, ensuring consistent service quality across the team.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Executed diverse tasks in a fast-paced retail environment.
Education
High School Diploma -
Charles E Jordan High School
Durham, NC06-1990
Skills
- Point-of-sale operation
- Transaction processing
- Cash handling
- Cash drawer balancing
- Inventory management
- Customer service
- Customer inquiries
- Dependability and reliability
- Work ethic and integrity
Non-Profit
Assisted with sponsorship coordination for previous NC charity dedicated to giving back to our men and women who serve or have served our country.
Timeline
Cashier
Fast Phil's
11.2025 - Current
Customer Service Coordinator
Banfield Pet Hospital
07.2025 - 11.2025
CQ Coordinator
Lowe's Home Improvement
09.2019 - 06.2025
Design Admin
Power Home Solar & Roofing
08.2016 - 09.2019
Shift Supervisor
Sheetz
01.2010 - 01.2014
Program Assistant
Durham Tech Community College
01.2009 - 01.2010
Performing Box Office Asst
Duke University
01.2000 - 01.2009
Cashier - Bursar's Office
Duke University
01.1994 - 01.2000
High School Diploma -
Charles E Jordan High School