Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Bell

Wilmington,NC

Summary

With a solid foundation in hospitality, I began my career in a dynamic, fast-paced environment where HR standards were often lacking. Over time, I took on HR responsibilities, managing team relations, resolving conflicts, and handling employee needs in the absence of formal HR infrastructure. This hands-on experience has provided me with a deep understanding of employee relations, conflict resolution, and the importance of creating a positive workplace culture. These skills, combined with my leadership and organizational abilities, have prepared me to transition into a formal Human Resources role, where I can leverage my background to foster a supportive and efficient work environment.

Overview

4
4
years of professional experience

Work History

Hospitality Professional

Dls Events
02.2023 - Current
  • Delivers excellent customer service and serves drinks and cocktails to guests at 2 Live Nation owned concert venues with the capacities of 1,200 and 7,200.
  • Collaborate with event management teams to ensure smooth operational flow during high-volume events, showcasing strong teamwork and communication skills.
  • Conducts weekly inventories of over 45 beverage products, showcasing strong organizational and detail-oriented skills.
  • Received first place in the May, 2023 Live Nation cocktail sales contest, and has won 6 other sales contests since.


Director of Operations

True Blue Butcher and Table
08.2020 - 02.2023
  • Begun as server and quickly promoted to Front-of-House (FOH) Manager. Later advanced to Operations Director, overseeing Butcher and Retail departments across four locations.
  • Led recruitment, hiring, onboarding, and training for over 200 employees across multiple locations.
  • Led marketing initiatives that resulted in 33% increase in butcher and retail sales, and streamlined order processing to boost sales by 20% year-over-year.
  • Developed and implemented company policies and procedures to improve operational efficiency and create more consistent employee experience
  • Managed scheduling and employee performance, addressing concerns, fostering positive work environment, and ensuring employee satisfaction.
  • Designed and executed training programs for front-of-house management, ensuring consistency in service standards and operational best practices.
  • Assisted in special ordering and purchasing of inventory, ensuring timely and cost-effective stock and inventory management for restaurant operations.

Education

Bachelor of Science - Hospitality Management

East Carolina University
Greenville, NC
05-2019

Skills

  • Staff Training & Development
  • Budget control
  • Inventory Management
  • Customer Service & Relationship Building
  • Recruiting & Interviewing
  • Leadership & Team Management
  • Adaptability & Stress Management
  • Complaint handling
  • Event Planning
  • Employee onboarding

Timeline

Hospitality Professional

Dls Events
02.2023 - Current

Director of Operations

True Blue Butcher and Table
08.2020 - 02.2023

Bachelor of Science - Hospitality Management

East Carolina University
Sarah Bell