Sarah Baker
Fayetteville,NC
Summary
Results-driven leader with extensive experience in hotel management and operations. Known for exceptional organizational skills and problem resolution, successfully directing daily operations to elevate guest experiences and streamline service delivery.
Overview
25
25
years of professional experience
Work History
General Manager
Extended Stay America
10.2020 - 01.2026
- Strong knowledge of hotel operations including guest services, reservations front desk management, and night audit procedures
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented cost-control measures, optimizing budget management across multiple departments.
- Oversaw compliance with safety and quality standards, ensuring a secure environment for guests and staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Front Desk Lead
Wood Springs Suites
05.2019 - 10.2020
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Strong organizational skills with attention to detail in managing multiple priorities simultaneously.
- Coordinated with housekeeping to ensure room readiness aligned with guest arrival times.
Housekeeping and Laundry Attendant
Comfort Inn
01.2018 - 05.2019
- Supervised daily housekeeping operations to ensure cleanliness and comfort in guest accommodations.
- Implemented efficient laundry processes, enhancing turnaround time for linens and garments.
- Maintained inventory of cleaning supplies, ensuring availability and adherence to safety standards.
- Collaborated with management to establish best practices for environmentally friendly cleaning techniques.
Housekeeper
Quality Inn Ambassador
02.2001 - 12.2017
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Implemented efficient cleaning techniques to enhance overall guest satisfaction scores.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma - Diploma
C E Murray High
Greeleyville, SC06.1992
Bachelor Bu - Business Administration And Management
University of Arizona
Tucson, AZ12-2022
Skills
- Leadership and team building
- Problem resolution
- Strong organizational skills with attention to detail in managing multiple priorities simultaneously
- Operations management
Timeline
General Manager
Extended Stay America
10.2020 - 01.2026
Front Desk Lead
Wood Springs Suites
05.2019 - 10.2020
Housekeeping and Laundry Attendant
Comfort Inn
01.2018 - 05.2019
Housekeeper
Quality Inn Ambassador
02.2001 - 12.2017
High School Diploma - Diploma
C E Murray High
Bachelor Bu - Business Administration And Management
University of Arizona